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Customer Success Manager

I-care Group -
Mons

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Détails de l'emploi

Temps plein

Avantages

Remboursement internet
Voiture de société
Assurance hospitalisation

Qualifications

Anglais
Maintenance industrielle

Description complète du poste

I-care is the global leader in predictive and prescriptive maintenance. Our AI-powered and data driven condition monitoring solutions predict industrial failures before anyone else. With our innovative methods, products and services, we take care of over 500.000 of assets and processes of clients around the world, helping them reduce risks for safer, more efficient, and more sustainable manufacturing. Founded in 2004 and based in Belgium, I-care employs over 1000 people and has offices in more than 20 countries (Europe, USA, and Asia). It was named Business of the Year 2020.

I-care is seeking an experienced Customer Success Manager (CSM) to serve as our "Technical Trust" ambassador. You will ensure clients extract maximum value from our predictive maintenance solutions, driving organic growth and bridging the gap between I-care’s AI specialists and onsite operations.

Your Mission

Drive customers from initial pilots to large-scale enterprise deployments while maintaining 100% retention (Zero T-churn). You will act as a strategic consultant, helping clients advance their industrial maintenance maturity.

Key Responsibilities

Strategic Partnership: Build a network from plant technicians to C-suite sponsors.
Technical Translator: Interpret complex AI and vibration data into actionable insights for the customer.
Growth & Conversion: Identify expansion opportunities and lead pilot-to-enterprise conversions.
Operational Excellence: Manage monthly follow-ups and onsite visits (min. 12/quarter).
Account Management: Maintain 24-hour feedback cycles and use Monday.com/Teamleader to track ROI and action plans for 20-25 accounts.

Who You Are

The Technical Consultant: You understand industrial assets and can speak the language of reliability engineers.
The Value Creator: You focus on ROI, ensuring the customer sees the financial impact of the partnership.
The Facilitator: Proactive, organized, and capable of maintaining high standards across a diverse portfolio.

Essential Qualifications

Experience: Proven track record as a Customer Success Manager (CSM) is a must.
Language: C1 level English proficiency is required for high-stakes communication.
Expertise: Background in Industrial Maintenance, Reliability Engineering or Mechanical Engineering is essential.
Mobility: Willingness to travel for at least 12 onsite visits per quarter.
Tools: Familiarity with CRM and PM tools (Teamleader/Monday.com).

What We Offer

Tailormade training (theoretical & hands-on) and coaching from veteran Condition Monitoring Engineers.
Work with cutting-edge Industry 4.0 and remote asset monitoring tech in an international environment.
Compensation & Benefits:
- Company car & Cafeteria plan.
- Group and hospitalization insurance.
- Mobile allowance, home internet coverage, and daily expense allowance.
- Extra vacation days (ADV and seniority leave).
- Flexible working hours and an attractive SMART-target bonus plan.

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