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support technician jobs near aalst

Onsite Technician 1st / 2nd Level Support (m/w/d)

Everience Benelux
Bruxelles

Postuler rapidement

Détails de l'emploi

Qualifications

Français
Service client
Compétences rédactionnelles
Windows
Esprit d'analyse
Support informatique
Intelligence artificielle

Description complète du poste

Company Description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

Assist the client with first and second level support on workstations, mobility devices
Assist with infrastructures (installations, replacement, change, relocation, removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad, iPhone,) in case of software incidents
Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
Always demonstrate excellent customer service

Qualifications

Technical/Business Skills

Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
Monitoring and reporting of the production environment (dashboards, KPIs).
Monitoring and improvement of procedures and documentation.
Basic knowledge of Apple environment (iPhone).
Incident and request processing (ITIL – ticket tracking).
IT Support experience in a large enterprise environment.

Essential experience/skills

At least 3 years of onsite support and customer care is required.
Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
Motivation and real desire to improve and learn.
Organized, able to work independently, pragmatic, and hands-on approach.
Spoken languages: English (fluent), Dutch (fluent), French is a plus
Strong oral and writing skills adapted to a professional environment.

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.

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support technician emplois - aalst

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