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Training manager

Samsonite -
Audenarde

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Détails de l'emploi

Temps plein

Qualifications

Master

Description complète du poste

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Location: Oudenaarde, Belgium with +40% of travel

Samsonite Europe NV is looking for a dynamic and creative Training Manager Europe to elevate the performance of our retail teams across all European stores. You will bring fresh ideas, create engaging content, and deliver impactful training that strengthens product knowledge, selling excellence, and clienteling skills.

Your mission

Deliver European training — Facilitate engaging online and in store sessions on brand culture, product knowledge, selling ceremony, and customer experience.
Coach in the field — Visit stores, assess needs, motivate teams, and provide on the spot coaching that drives immediate impact.
Partner with Retail Managers — Evaluate training levels, identify skill gaps, and align on priorities for each market.
Collaborate with our Quest Lead — Support the evolution of our online training platform with creative ideas, new content proposals, and the ability to create online training bites.
Champion CRM excellence — Master our CRM tool, track performance, and build a network of clienteling champions across countries.
Independent project ownership — Start a training project from scratch, structure it clearly, and drive it forward independently while bringing both creativity and strong organizational skills.
Measure and sustain impact — Track training effectiveness, follow up consistently, ensure learnings stick, and closely monitor business KPI performance to connect training outcomes with commercial results.
Work cross functionally — Partner with other departments to co create new, interactive, and impactful training content.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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