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Product Owner Market Communication

Luminus -
Hasselt

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Détails de l'emploi

Temps plein

Qualifications

Jira
Français
SAFe
Anglais
Master
Scrum
Agile

Description complète du poste

As a Product Owner Market Communication, you play a pivotal role in the transformation of our Billing & Collections organisation. You translate company objectives into a clear vision for the Market Communication product domain (Horizon, ExGate and all related processes), ensuring alignment with market protocols and legal requirements. With strong ownership and collaboration, you drive the product roadmap, steer Agile teams, and connect stakeholders across internal teams, market actors, and our service provider.

What you’ll do

You define and guard the product vision for Market Communication, ensuring alignment with business needs, market evolutions and regulatory protocols.
You translate the product vision into a concrete roadmap and manage a value‑driven backlog for the Agile teams and the external service provider (Cogenius).
You set sprint goals, steer delivery, and lead backlog refinement to ensure readiness for each sprint and PI planning.
You act as the liaison between business, end-users, Agile teams, external partners (Atrias, DGO’s) and Cogenius, ensuring transparent communication and alignment.
You analyse needs, customer journeys and market processes, identifying opportunities to maximize value creation within available resources.
You evaluate progress in each iteration, organise demos, collect feedback and translate insights into backlog adjustments.
You ensure that functional evolutions, user stories and acceptance criteria are clear, validated and meet stakeholder expectations at delivery.
You help the team improve their efficiency, propose optimization initiatives and contribute to a continuous improvement culture.
You collaborate within the Release Train/Program structure, manage dependencies across teams, and align with Product Managers and other Product Owners.

What you bring

You hold a Master’s degree in Economics, Business Administration, Technology or equivalent experience.
You have at least 3 years of experience in Market Communication (Product Owner, solution designer, business/technical analyst...) and understand the market processes, protocol and tools (ExGate & Horizon).
You have minimum 2 years of experience leading Agile teams, with strong knowledge of Agile, Scrum and preferably SAFe.You work confidently with tools such as Jira and Miro, and you easily switch between strategic vision and operational detail.
You are an excellent communicator, a natural networker and a strong presenter, able to connect and align diverse stakeholders.
You show strong analytical thinking, problem-solving skills and a helicopter view to manage complex processes end-to-end.
You are proactive, decisive, flexible and comfortable managing fast-changing priorities.
You are fluent in French or Dutch (one of both required) and fluent in English.

Beroepsdomein : Customer Service

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