1 meilleure offre (sap operations analyst, arendonk, vlg) (à pourvoir)

SAP Operations Analyst
Ravago —Arendonk
- Temps plein
- Anglais
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SAP Operations Analyst

Ravago -
Arendonk

Postuler rapidement

Détails de l'emploi

Temps plein

Qualifications

SAP
Anglais
SAP S/4HANA
ServiceNow

Description complète du poste

Ravago is a private group of companies of Belgian origin and active in the distribution of polymers and chemical & life ingredients, building materials, recycling and compounding of plastic and elastomeric raw materials.

Today, Ravago is the number one service provider in the global plastics, rubber and chemicals market with more than 60,000 active customers through 325+ locations in more than 65+ countries worldwide. None of this would have been possible without the help of its +10,000 employees.

Purpose of the role:

As SAP Operations Analyst, you will contribute to the smooth operation of our SAP environment by delivering responsive and high quality support.
You will join a team of five colleagues and take responsibility for defining, implementing and testing system changes, resolving incidents and processing service requests.
A key part of the role is maintaining accurate documentation to ensure operational continuity and consistent service quality.

Requirements:

We are looking for someone who:

Has experience with SAP and preferably also with interfaces from SAP to other systems.
Is well organized and able to analyse a problem in a short timeframe
Possesses strong troubleshooting skills with the ability to distinguish between functional and technical issues.
Is motivated to help people facing IT challenges
Communicates clearly with business users, SAP consultants and technical IT specialists.
Shows an eagerness to dive into SAP modules (e.g., SD, MM, FI, PP, EH&S , ...) and gradually build additional functional knowledge.
Feels comfortable working with remote teams and collaborating across different time zones.
Understands the impact of IT on business
Loves to work in a team
Is fluent in English, fluency in the local language is a strong advantage
Holds an HBO Bachelor or WO Bachelor/Master

Scope:

You will operate within the IT department and support employees across the entire organization.

Principal responsibilities/tasks:

Provide support on the SAP S/4 HANA system.
Monitor SAP system performance and proactively identify potential issues before they impact users.
Perform initial analysis of interface errors and coordinate with integration teams when needed.
Execute basic configuration changes.
Collaborate with business, architectural and technical teams to define and test enhancements and fixes.
Ensure proper routing and follow-up of tickets requiring escalation to external vendors or internal expert teams.
Ensure continuous service delivery aligned with agreed service levels.
Track and document known issues, workarounds, and solutions for internal knowledge base use.
Maintain and update documentation to ensure a stable environment.
Inform, train and guide key-users to ensure that systems are used in the best possible manner and as efficiently as possible.
Develop and update FAQ and knowledge base documentation.
Stay well informed about new developments.
Utilize ServiceNow as the ITSM platform.

Key contacts:

Contact with every employee @ Ravago
Reports to: Application Service Delivery (FinApps) Lead

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