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Service Delivery Manager

Deloitte -
Zaventem

Soumettre votre candidature

Détails de l'emploi

Temps partiel | Temps plein

Qualifications

Français
CI/CD
ITIL Foundation
Certification ITIL
Azure
DevOps
Anglais
Master
AWS
Bachelier
Intelligence artificielle

Description complète du poste

General Information

Company

Deloitte

Business Unit

Technology & Transformation

Primary Location

Zaventem

Field of interest

Technology

Industry Focus

Industry Agnostic

Recruiter

Fang, Ning - [email protected]

Description of the position

Can’t wait to make an impact on the world?

You’re not alone. We strongly believe that data and the intelligent use of it hold a lot of potential for making an impact that matters to our clients, our people and society.

Join us in making this impact!

Your journey with us

Act as the primary client contact for high-profile accounts, combining operational ownership with relationship management
Lead and coordinate near- and offshore DevOps / DataOps teams, working in agile delivery models
Own the service roadmap together with platform architects, lead engineers and product owners
Ensure delivery of new requests on time, on budget and on scope, with clear risk and dependency management
Lead the day-to-day operations of your engagement, including:

Overseeing incident handling, escalations and root cause analysis together with technical leads
Managing release planning and operational readiness (go-live checklists, hypercare, handovers
Ensuring security, compliance and operational controls are executed and followed up in practice
Monitoring cloud usage and costs on a regular basis, and driving concrete optimization actions
Acting as the first escalation point for operational issues with clients, partners and internal teams

Report progress, risks and improvement initiatives towards client leadership during service reviews
Contribute to proposals, RFPs and client presentations, helping expand our Managed Analytics footprint
Grow into a subject-matter expert in service operations, with a strong focus on cloud, data and AI platforms
Become a trusted advisor who influences client IT & data roadmaps, not just executes them
Build a strong internal network across Deloitte, identifying and shaping new opportunities
Gradually take on commercial responsibility, contributing to the expansion of Managed Analytics as a business line
Progress towards broader leadership roles in delivery, operations and client management

Let's talk about you:

You have around 4–8 years of relevant experience in service delivery, operations, managed services, or project management within a SaaS or managed services context.
You hold a bachelor's or master's degree
You are fluent in English and have a very good command of Dutch and/or French.
You are a strong communicator, comfortable engaging with both business and IT stakeholders.
You have a proven ambitious and commercial mindset, with the ability to set goals and drive execution end-to-end.
You have experience in client-facing roles bridging business and technology, ideally with exposure to cloud, data, or AI concepts.
You hold an ITIL Foundation certification, with advanced ITIL certification considered a strong plus.
You have a good understanding of DevOps/DataOps concepts such as CI/CD, Infrastructure as Code, observability, and FinOps.
Experience with AWS and/or Azure cloud platforms is highly desirable.
Exposure to data platforms such as Snowflake, Databricks, or Microsoft Fabric is a strong advantage.
You have experience supporting RFPs, proposals, and client presentations.
You are a proactive self-starter, curious and eager to learn, with strong soft skills and a collaborative team spirit.

Our story

Technology does not stand still. It takes innovative approaches to transform, modernize, and run existing technology platforms. The key is knowing when to take advantage of the new technologies to drive product and service enhancements, improve financial performance, and accelerate speed to market.

When you harness the power of analytics, automation, and artificial intelligence (AI), you can uncover hidden relationships from vast amounts of data. Implementing the right strategy and technology will balance speed, cost, and quality to deliver measurable business value.

Who is Deloitte?
We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Why Deloitte?
Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.
Life looks different for each of us, so we created a varied benefits package that you can tap into:

My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
Sustainable transport options offered by Mobility@Deloitte
Flexible work arrangements for all and initiatives supported by Parents & Caregivers @Deloitte
Wellbeing tips and activities powered by Energise@Deloitte
Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality:

Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).
Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!

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