18 meilleures offres (programmeur, brussels, bru) (à pourvoir)

Customer Care & Development- Aftersales
BYD Europe —Bruxelles
- Temps plein
- Vente
- Service client
- Bachelier
il y a 4 jours
MANAGER, DEVELOPMENT AND FUNDRAISING FOR NORTH AFRICA
WWF-België —Bruxelles
- Télétravail
- Anglais
- Gestion de projet
Real Estate Development Manager
Belfius —Bruxelles
- Microsoft Excel
- Vente au détail
- Assurance groupe
Sales Development Representative (SDR) Inbound
Shyfter.co —Bruxelles
- Travail hybride
- Anglais
- Sens de l'organisation
Postuler rapidement
Platform DevOps Engineer
AE —Groot-Bijgaarden
- Temps plein
- Azure
- Scripting
- Compétences en communication
Software Engineer IA
EGOV Select —Bruxelles
- Azure
- Doctorat
- Master
AI & Data Engineer
iO —Bruxelles
- Travail hybride
- Azure
- Java
- Master
Data engineer voor klinische data
UZ Brussel —Jette
- Temps plein
- Informatique
- Azure
- Informatique
Application Owner - Ops Engineer
Smals —Bruxelles
- Temps plein
- Informatique
- Azure
- Oracle
- Aide au transport quotidien
WWF- DRC IS LOOKING FOR A PROGRAM DEVELOPMENT AND POLICY COORDINATOR
WWF-België —Bruxelles
- Anglais
- Recherche
- Master
Teamleader IT Development
Fnac —Sint-Pieters-Leeuw
- Temps plein
- Anglais
- Bachelier
- Compétences en communication
- Carte essence
- Travail à domicile
TENDER NOTICE REF.15 CONSULTANCY FOR VILLAGE DEVELOPMENT FUNDS
WWF-België —Bruxelles
AI Development Trainer
U2U —Zellik
- Azure
- Master
- Machine learning
- Assurance groupe
Sales Development Representative
CM.com —Malines
- De 2 750 € à 3 750 € par mois
- Temps plein
- Microsoft Excel
- Vente
- Master
Postuler rapidement
Sales Development Representative - Inside Sales
Postalia Belgium NV —Bruxelles
- Temps plein
- Travail hybride
- Microsoft Word
- Microsoft Excel
- Salesforce
Postuler rapidement
Sales Specialist – AI Solutions (Opportunity Development & Deal Acceleration)
NTT DATA —Diegem
- Temps plein
- Azure
- Vente
- Anglais
Sales Representative Project Development Brussel
Woodstoxx —Zaventem
- Bilingue
- Vente
- Esprit d'analyse
- Assurance groupe
il y a 8 jours
Sales Development Representative (Dutch Speaking)
I-care Group —Malines
- Temps plein
- Salesforce
- Bureau
- Intelligence artificielle
Postuler rapidement

Discover related jobs

Based on your search for programmeur jobs.

Junior Developer on Z
MeTech —Bruxelles
Bachelor’s or master’s degree (or same by experience). Good knowledge of computer sciences (experience with structured programming in at least 1 programming…
Experienced JavaScript/TypeScript Developer
Simbios —Bruxelles
You will be rewarded with a competitive European salary, according to function and experience. Verbal and written communication skills in English (Must have)…

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : programmeur (brussels, bru)

En vous connectant à votre compte, vous acceptez les Conditions d'utilisation de SimplyHired et consentez à notre Politique relative aux cookies et Politique de confidentialité.

Customer Care & Development- Aftersales

BYD Europe -
Bruxelles

Soumettre votre candidature

Détails de l'emploi

Temps plein
Il y a 4 jours

Avantages

Événements d'entreprise

Qualifications

Français
Vente
Service client
Bachelier
Communication
Compétences en communication
Néerlandais

Description complète du poste

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Role Overview

At DENZA, customer care is not simply a service—it is an extension of our brand promise. The Customer Care Specialist embodies DENZA’s premium values by delivering an exceptional ownership experience at every touchpoint. Acting as the primary contact for our customers, this role ensures each interaction reflects refinement, excellence, empathy, and efficiency.

Beyond resolving inquiries and concerns, the Specialist drives premium experience, ensuring that every customer feels recognized, valued, and inspired by the brand. This role is instrumental in sustaining high customer satisfaction and elevating our Net Promoter Score (NPS) across the market.

Key Responsibilities:

Premium Customer Engagement & Complaint Resolution

Deliver personalized, high-touch support across all contact channels (phone, email, chat, social media, app community, etc.), ensuring every interaction meets DENZA’s premium standards.
Manage and resolve both sales and after-sales cases with transparency, empathy, and urgency.
Ensure all customer communications are consistent with DENZA’s tone of voice and premium brand identity.
Record and track all cases through internal systems, providing detailed documentation and proactive updates.
Collaborate cross-functionally with retail, service, and logistics teams to achieve root-cause resolutions and implement long-term service improvements.

NPS Ownership & Customer Loyalty

Take full accountability for NPS results within the market—analyzing feedback, identifying key satisfaction drivers, and implementing improvement actions.
Lead customer delight initiatives that deepen emotional connection, foster loyalty, and enhance overall satisfaction.
Monitor and interpret customer insights to drive continuous improvements in service delivery and elevate brand perception.

Customer Journey & Experience Enhancement
- Support customers through every stage of their journey—from onboarding and test drives to delivery and after-sales follow-up.
- Represent DENZA as a “brand ambassador”, ensuring every engagement mirrors the quality, elegance, and exclusivity expected from a premium EV marque.
- Participate in experience audits and contribute to the development of new processes that reinforce the luxury ownership journey.
Cross-Market Collaboration & Excellence Development
- Partner with Country teams and Global Customer Care teams to align service standards and uphold a consistent global premium experience.
- Share insights, best practices, and innovations that strengthen DENZA’s global reputation for customer care excellence.
Contribute actively to the continuous evolution of DENZA’s Customer Care Excellence Framework, supporting the brand’s pursuit of world-class service.

Skills, Qualifications, and Experience Required:

Qualifications

- Bachelor’s degree in Business Administration, Communications, or a related discipline.
- 3–5 years of experience in customer service or after-sales—preferably within premium automotive, EV, or luxury brand environments.
- Proven track record of managing complex customer cases with composure and professionalism.
- Strong analytical mindset, with experience in CRM platforms and NPS or VOC (Voice of Customer) analysis.
- Exceptional written and verbal communication skills, with cultural sensitivity and adaptability.
- Fluent in Dutch, French and English
Key Competencies
- Premium Mindset: Deep understanding of premium/luxury customer expectations and the ability to deliver refined, tailored experiences.
- Customer-First Orientation: Genuine passion for delighting customers and creating emotional connections.
- Ownership & Accountability: Commitment to results and continuous improvement.
- Empathy & Emotional Intelligence: Ability to navigate complex interactions with poise and understanding.
- Analytical Precision: Strong attention to detail, with the ability to identify trends and propose actionable insights.
- Collaboration: Effective communicator and team player in multicultural, cross-functional environments.
We Offer:
- Competitive remuneration based on performance and experience.
- Opportunities for department and company-wide team building events.
- A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
Location: Belgium
Type of Employment: Full-time

Soumettre votre candidature

Affinez votre recherche

programmeur emplois - brussels, bru

Customer Care & Development- Aftersales

MANAGER, DEVELOPMENT AND FUNDRAISING FOR NORTH AFRICA

Real Estate Development Manager

Sales Development Representative (SDR) Inbound

Platform DevOps Engineer

Software Engineer IA

AI & Data Engineer

Data engineer voor klinische data

Application Owner - Ops Engineer

WWF- DRC IS LOOKING FOR A PROGRAM DEVELOPMENT AND POLICY COORDINATOR

Teamleader IT Development

TENDER NOTICE REF.15 CONSULTANCY FOR VILLAGE DEVELOPMENT FUNDS

AI Development Trainer

Sales Development Representative

Sales Development Representative - Inside Sales

Sales Specialist – AI Solutions (Opportunity Development & Deal Acceleration)

Sales Representative Project Development Brussel

Sales Development Representative (Dutch Speaking)

Discover related jobs

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : programmeur (brussels, bru)

Related Searches

About BYD

Role Overview

Key Responsibilities:

Skills, Qualifications, and Experience Required:

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact