TEAM LEADER – END‑USER COMPUTING (EUC)
WHAT ARE YOU GOING TO DO?
Do you want to play an important role in the success of MSC SHARED SERVICE CENTER? Then you are our ideal TEAM LEADER – END‑USER COMPUTING (EUC)
We are looking for a hands-on, reliable Team Leader to manage our End User Computing (EUC) team. We need someone who can take the initiative, handle delegated responsibilities independently and ensure that tasks are completed without constant supervision.
You will provide our users with a secure, reliable and scalable workplace experience, combining deep technical expertise with proven people leadership skills. You will raise the bar on service quality, automation, endpoint security and user satisfaction across multiple agencies and countries.
Key Responsibilities:
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Lead, coach, and develop a team of EUC engineers/technicians, fostering a culture of accountability, collaboration, and continuous improvement.
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Oversee daily EUC operations, ensuring service performance meets SLAs/OLAs.
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Manage the full endpoint lifecycle, including builds (Intune/Autopilot), application packaging, and asset tracking.
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Define and maintain clear support structures across L1, L2, and L3.
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Act as the main point of contact for stakeholders, coordinating with Corporate IT, Security, vendors, and service partners.
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Support planning and operations by managing capacity, scheduling, and budget inputs.
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Monitor and report on key performance metrics such as SLA compliance, MTTR, FCR, device health, patching, and customer satisfaction.
WHO ARE YOU?
- 5 - 8+ years in EUC/Workplace Engineering.
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2 -3+ years in team leadership.
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Expertise in Intune/Endpoint Manager, Autopilot, Windows 11, Entra ID, GPO, packaging, PowerShell.
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Strong endpoint security knowledge (Defender, BitLocker, LAPS, CA, Zero Trust).
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ITIL experience and excellent communication skills (Dutch & English).
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MacOS/iOS/Android MDM experience.
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Knowledge of Citrix/printing solutions.
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Familiarity with ISO/NIS2 audit requirements.
WHAT DO WE OFFER YOU?
The opportunity to be part of our MSC Family where a family atmosphere is combined with a professional approach and a no-nonsense mentality! Your team of experienced colleagues will immediately immerse you in our culture and guide you through your position. Work-life balance? It's all right thanks to our flexible hours. Do occasionally have a (pre)evening free for our afterwork activities or a drink with colleagues. Finally, you can count on a market-based salary, supplemented with fringe benefits (meal vouchers, eco vouchers, additional vacation days, ...) and the opportunity to continuously develop yourself through training.
MSC Belgium
MSC is a private, global organization with a network of more than 524 offices in 155 countries, employing a team of more than 100,000 dedicated people. Our shipping expertise has been built up over the past generations by transporting people and goods all over the world.
In this global economy, our mission is to offer reliable and sustainable transport solutions by sea, road and rail to customers in all sectors. As a family business, we achieve this by building long-term relationships based on knowledge, professionalism and care. We are passionate about what we do, we challenge ourselves to excel, and we are tenacious in overcoming obstacles.
What makes our history unique are the family culture and values that have remained throughout the growth of our company. We are a company driven by people, not systems and we believe it is this ethos that has made us so successful.
Our mission is to provide our people with personal satisfaction and enrichment. We are committed to sharing our knowledge, providing training and supporting the professional growth of our people.
We ensure fair opportunities with long-term career development and embrace diversity and value all cultures. Together we are MSC. View all job offers and apply now!
