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Our client is looking for an IT Service Management & SaaS Coordination Officer to support and improve the governance process around the introduction, approval, use and lifecycle of client software and cloud/SaaS solutions.
The role combines IT governance, stakeholder coordination, operational follow-up and process improvement. The consultant will act as a central coordination point between business users, IT, architects, procurement, information security, data protection and service teams to ensure that software and SaaS solutions are introduced in a controlled, compliant and efficient way.
This is not a pure project management role, nor a technical security role. The focus is on governance execution, coordination, documentation, follow-up and continuous improvement in a complex group environment.
will be responsible for supporting the end-to-end software and SaaS intake governance process. This includes ensuring that all required reviews and approvals are triggered before a new tool is used within the organization.
Main responsibilities include:
Govern the intake process for new client software and cloud/SaaS requests.
Ensure that no tool is introduced without the appropriate IT governance, security, procurement and compliance checks.
Act as the central point of contact for business users, project managers and product teams regarding software requests and governance processes.
Identify and involve the right stakeholders, including IT, architects, procurement, information security, data protection, service teams and business representatives.
Coordinate reviews, follow up on pending actions, chase stakeholders when needed and help unblock decision-making.
Check whether existing internal solutions can already answer business needs before new tools are purchased.
Maintain and improve governance documentation, mainly through Confluence or equivalent documentation platforms.
Maintain the software inventory/catalogue, including solution description, category, approval status and key metadata.
Support the improvement of the end-to-end governance model by reducing duplicated processes and centralizing information.
Help strengthen the collaboration with procurement to reduce shadow IT and ensure governance checks happen before purchase or contract award.
Support the integration of SaaS governance assessments into tendering and purchasing processes.
Contribute to better lifecycle follow-up of cloud/SaaS solutions, including scope changes, usage monitoring and decommissioning.
Improve communication and understanding of governance processes for business and product teams.
Identify inefficiencies, governance gaps and improvement opportunities.
Support a pragmatic governance approach: enabling business needs while ensuring compliance, control and transparency.
You have the following skills
Must-have
Experience in IT Governance, IT Service Management, IT coordination or a similar role.
Strong experience in stakeholder management and cross-team coordination.
Ability to coordinate and follow up with multiple stakeholders: IT, architects, procurement, information security, data protection, service teams and business.
Good understanding of software/SaaS intake, approval processes or IT governance workflows.
Strong ownership mindset: proactive, autonomous, structured and able to drive topics forward without waiting for instructions.
Comfortable working in complex, evolving and sometimes unclear environments.
Strong documentation skills, ideally with Confluence, SharePoint or similar tools.
Ability to translate IT governance, security or compliance topics into clear business communication.
Good understanding of compliance-related topics such as GDPR, DPA, vendor risk or security review processes.
Strong follow-up skills: able to chase stakeholders, unblock actions and ensure timely decisions.
English mandatory.
Nice-to-have
French, Dutch or German.
Experience in a large group, regulated environment or international organization.
Experience with SaaS lifecycle management.
Experience with procurement processes, vendor risk or tender integration.
Experience with AI governance, EU AI Act or AI-related assessments.
Knowledge of ITIL, incident management, RCA templates or knowledge management.
Experience with ServiceNow, Jira, Power Apps, Power BI, Excel, SharePoint or Ivanti.
Experience with software catalogues, SaaS inventories or software asset governance.
Knowledge of Microsoft workplace tools and ability to challenge whether existing tools can cover business needs.
Experience in GRC, audit, policies, standards, controls, KPIs or governance reporting.
Votre profil
You have at least 3 years of professional experiences in IT
If you are at least fluent in ENG , FR/ NL/ DE is a +
You’re eager to learn, motivated and curious
Let’s have a chat !
Advantages
Hospitalization insurance (partner/children incl.)
Group insurance
Dental insurance (partner/children included)
20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
Representation fee net per month.
Internet fee of € 40 per month.
Company car with national fuel card OR Public transport reimbursed OR mobility package.
Daily fee of 5.50€ net /day provided.
Subscription GSM unlimited calls for Belgium (ITS subscription)
Training plan (e-learning - certification at ITS charge)
Extra advantages:
Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
Regular follow-up (every 3 to 6months depending on your needs/will)
Regular teambuilding to meet-up and have fun (every 3 months more or less)
Flexibility and trust
Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
Co-optation system because sharing is caring!
Processus de recrutement
1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
Package proposal so we all agree beforehand.
Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!
En ligne depuis le 12.06.2026
Bruxelles
CDI
Entité : ITS Group Benelux
Anglais
Français
Néerlandais
Fonction managériale : Non
Mobilité : Non
Mode de poste : Sur Site
Salaire : Salary conform to experience.
Réf. SA0350
For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium.
Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications.
ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees.
Find out more: www.itsgroup.com
