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Customer Support Agent for the Mercedes Team - Dutch speaking
Next Job Abroad —Gand
- Disponible le week-end
- Travail hybride
- Service client
- Certificat de l'enseignement secondaire supérieur
- Formation linguistique offerte
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Customer Support Agent for the Mercedes Team - Dutch speaking

Next Job Abroad
Gand

Postuler rapidement

Détails de l'emploi

Temps plein

Avantages

Formation linguistique offerte

Qualifications

Service client
Système de gestion de contenu
iOS
Android
Assistance technique
Certificat de l'enseignement secondaire supérieur

Description complète du poste

We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.

Your tasks include handling customer contacts covering:

Roadside Assistance (RSA)

24/7 breakdown support following strict safety guidelines
Recovery assistance for vehicles to dealerships
B2B & B2C customer support
Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)

Connected Mobility Services (CMS)

Support for Mercedes Me App and digital services
Account login, activation/deactivation of digital services
Service purchases, online appointment booking, vehicle monitoring
Inform customers about features included in service packages
Basic troubleshooting; complex issues escalated to Backdesk

Customer Service (CS)

Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
Provide support to demanding luxury clients, often in sensitive situations

Requirements

- Dutch: C1 (mandatory)
- English: B2 (for training & operations)
- Strong communication and customer service skills
- Advanced problem-solving and multitasking abilities
- Comfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
- Driver’s license: a plus
- Previous experience in customer service or technical support: preferred but not required

Benefits

- - Flexible work options: Remote anywhere in Greece
  - Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
  - Competitive monthly salary plus two extra annual payments
  - Paid training and onboarding program
  - Health insurance and additional perks
  - International work environment with colleagues across Europe
  - Free online Greek language courses
  - Modern offices in Athens with comfortable break areas
  - Career development opportunities and internal mobility
  - Social events and team initiatives

Life in Greece

Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.
Ready to start your Dutch-speaking customer care career in Greece?
Apply today and join our international streaming support team!

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Customer Support Agent for the Mercedes Team - Dutch speaking

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