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IT Service Delivery Engineer

Atlas Copco Group -
Anvers

Soumettre votre candidature

Détails de l'emploi

Il y a 4 heures

Qualifications

Français
Infrastructure cloud
Windows
Microsoft Office
Infrastructure réseau
Support informatique
ServiceNow
IT
Linux
Intelligence artificielle
Néerlandais

Description complète du poste

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

We are seeking an IT Onsite Support Engineer to provide high-quality IT support in a fast-paced environment, assisting the business in maintaining competitiveness in an increasingly interconnected world. This position will report to the IT Team Leader – Belgium. The primary workplace will be in Wilrijk, but occasional trips to other Atlas Copco locations should be expected. The successful candidate will also be a part of the after-hours support team, responsible for providing both remote and onsite support on an on-call basis. Below are the tasks that are expected to be performed:

provide full onsite/desk side support to end users for all their IT issues, service/change requests
image , deploy , upgrade and refresh PCs and manage assets
administrate and solve incidents assigned to the local on-site support
participate in delivery of projects requiring local representation in BeNe subregion
manage small to medium size local projects
Collaborate with our specialist teams for network, server, telephony infrastructure and others
advise customers and users on their IT needs and best practices
establish and maintain strong relationships with local business
take ownership to increase knowledge in new and existing software platforms used by your end users (example Office 365 tools, AI)
provide local subject matter expertise regarding processes, technology, organisation and business
continuous development and improvement of On-Site Support service delivery
continuous focus on customer satisfaction, compliance and standards
work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
team up with your peers at other locations in case of cross functional support is required

To succeed, you will need

Experience requirements

3 to 5 years experience of successfully delivering IT services is a plus.
Experience in the ServiceNow tool is a plus.

Knowledge requirements

Strong technical knowledge of troubleshooting PC’s, laptops, Windows 10/11, Linux OS
Strong knowledge of Microsoft products
Good base knowledge of network infrastructure
Basic knowledge of cloud, AI and other recent technologies
Good overall understanding of IT service delivery in a dynamic environment

Educational requirements

Exposure to standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)
Fluency in Dutch and English, spoken and written is a must. French is a plus.

Personality requirements

A driven mindset, eager to learn and adopt new changes
A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
A methodical and structured achiever who can plan, organise, prioritise, assess, adapt and deliver the promise

In return, we offer you

A chance to join a highly successful innovation leader, providing solutions that drive society forward.
A friendly, caring atmosphere.
A culture known for respectful interaction, ethical behavior and integrity.
Plenty of opportunities to grow and develop in a global context.

City
Antwerp

Company: Atlas Copco Group

Functional area:

Information Technology

Location:

Belgium

City:

Antwerp

On-site/remote:

On-Site

Brand:

Atlas Copco Group

Company Name:

Atlas Copco Support Services NV

Date of Posting:

June 19, 2026

Last day to apply:

July 31, 2026

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