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Director, Product Management – Verification & Authentication

Proximus -
Belgrade

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Détails de l'emploi

CDI | Temps plein
Il y a 1 jour

Qualifications

Authentification
Master
Bachelier
Gestion de produit
Prévention et détection de la fraude
Compétences en communication

Description complète du poste

Summary

Authentication is shifting from static OTP delivery to adaptive, risk-aware orchestration. This role will lead that transition and define how Proximus Global competes in the next generation of trusted digital interactions.

Responsibilities

Market & Customer Discovery: Engage directly with enterprise customers, developers, Sales, and GTM teams to identify authentication pain points, validate product direction, and translate market needs into scalable platform capabilities.
Own Strategy: Define and execute a multi-year strategy for Verification & Authentication across Verify API, MFA, Silent Verification, Push, Passwordless, and emerging authentication models.
Future Vision: Anticipate market shifts (passkeys, device-bound credentials, telco signals, AI-driven fraud) and define where we invest next.
People Leadership: Lead, coach, and develop a team of Product Managers; set clear priorities, raise the bar for product strategy and execution discipline, and build a culture of business ownership.
Developer-First Products: Lead API and SDK strategy with a strong focus on developer adoption, integration speed, and scalable usage expansion.
Fraud & Experience Balance: Evolve authentication decisioning and step-ups to reduce fraud while minimizing customer friction.
Business and Roadmap Ownership: Own the business performance of the Verification & Authentication portfolio, including growth, margin, adoption, customer retention, and expansion. Build and prioritize a roadmap that balances revenue impact, platform resilience, and long-term innovation.
Technical Leadership: Partner with Engineering and Data Science to integrate risk signals, ML models, and adaptive authentication capabilities.
Measurement: Establish KPIs across fraud loss reduction, approval rates, step-up efficiency, developer activation, and margin contribution.
Experimentation at Scale: Drive structured experimentation to improve fraud outcomes and developer experience.
Executive Communication: Provide clear narratives on risk posture, customer impact, and commercial tradeoffs.
Cross-Functional Leadership: Align Sales, Engineering, Fraud Ops, Legal, and GTM teams to deliver global, scalable solutions.

Requirements

10+ years of Product Management experience with ownership of multi-team, platform-level initiatives.
Deep experience in Fraud, Trust & Safety, Identity, Payments, Fintech, or high-scale regulated platforms.
Experience translating fraud, authentication, or identity signals into customer-facing product capabilities and measurable business outcomes.
Strong technical fluency (APIs, SDKs, authentication technologies, ML model integration, data pipelines, experimentation frameworks).
Proven ability to build and scale developer-centric products.
Track record of defining and executing multi-year product strategies with measurable business impact.
Strong cross-organizational influence and executive-level communication skills.
High-agency leader who thrives in ambiguity and drives outcomes at scale.
Metrics-driven decision maker with strong product judgment.
MBA or strong commercial acumen is a plus.
Bachelor’s degree or equivalent practical experience required.

We are offering

Good compensation - Competitive € salary plus benefits package.
Development opportunities.
Challenging but also a friendly working environment.
And much, much more...

About Proximus Global

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.

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