20 meilleures offres (computer vision, brussels, bru) (à pourvoir)

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : computer vision (brussels, bru)

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Customer Care Specialist

Bellerose
Dilbeek

Postuler rapidement

Détails de l'emploi

CDI | Temps plein

Avantages

Remboursement des frais de voyage
Éco-chèques
Chèques repas
Assurance hospitalisation
Travail à domicile
Ordinateur de fonction

Qualifications

Français
Service client
Anglais
E-commerce
Saisie de données
Intelligence artificielle
Compétences en communication

Description complète du poste

We are looking for an enthusiastic, solution-oriented and dedicated colleague to join our Customer Care Specialist. In this role, you will be responsible for delivering an excellent customer experience and acting as a key link between Bellerose and our customers.

You will support customers throughout their journey, from product questions and order follow-up to returns, refunds and delivery issues. This role requires empathy, strong communication skills, attention to detail and the ability to stay calm and solution-focused in a fast-paced environment.

Tasks

Respond to customer inquiries via Zendesk (email, phone, messaging and WhatsApp) in a timely and professional manner
Provide clear and accurate answers in line with the Bellerose tone of voice
Process orders, returns and refunds according to company policies
Follow up on delivery issues with carriers and logistics partners
Take ownership of customer issues and provide appropriate solutions
Collaborate closely with logistics, retail, IT, e-commerce and finance teams
Maintain accurate records of customer interactions and contribute to process improvements
Continuously update your knowledge of products, systems and procedures

Profile

Minimum 2 years of experience in a similar customer care role, preferably in retail, fashion or e-commerce
Excellent communication skills and customer-focused mindset
Fluent in English and French or Dutch, both written and spoken (Dutch is a strong plus)
Strong problem-solving skills and ability to multitask under pressure
Detail-oriented, organized and comfortable with digital tools and CRM systems
Empathetic, resilient and solution-oriented
Interest in new technologies and artificial intelligence
Experience with Zendesk or similar tools is a plus

What Success Looks Like

Customers feel understood, supported and treated fairly
Issues are resolved quickly, accurately and professionally
Internal teams receive clear and actionable feedback
A high-quality customer experience aligned with the values of Bellerose

Offer :

· An inclusive international environment where people from different backgrounds, lifestyles and nationalities love to work together.

· Meal and eco vouchers.

· Group insurance with Vivium.

· Health insurance with Alan.

· Attractive discounts on our Bellerose collections.

· Office activities: from yoga classes to walking and running sessions with colleagues, and team lunches.

· A legendary Bellerose end-of-year party.

Location: Groot-Bijgaarden

Occupation: Full time

Do you think your skills and personality align perfectly with this vacancy and the spirit of our brand? We'd love to hear about your vision.

Benefits:

Company computer
Food allowance
Hospitalization insurance
Travel reimbursement
Work from home

Work Location: In person

Postuler rapidement

Affinez votre recherche

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : computer vision (brussels, bru)

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