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Sales Segment Manager I - Pure e-Players

bpost -
Bruxelles

Soumettre votre candidature

Détails de l'emploi

Avantages

Voiture de société
Chèques repas
Travail à domicile

Qualifications

Français
Vente
Anglais
Master
Néerlandais

Description complète du poste

What will you do?

The Sales Segment Manager I is responsible for defining and aligning the segment’s sales strategy in order to achieve commercial objectives.
He or she develops a culture of accountability, recognition, customer focus and continuous improvement.
The manager coaches and develops the Account Managers.
His/her actions are critical to achieving the segment’s revenue targets by ensuring long‑term customer satisfaction.

Main responsibilities

a. Develop and implement the sales strategy

Monitor and analyze the market and competition to identify business opportunities
Define market segmentation based on customer characteristics
Define and validate the value proposition, highlighting the advantages and differentiators of the product/service versus competitors (sales presentations, storytelling, etc.)
Contribute to the pricing strategy, considering costs, perceived customer value, competition and profitability objectives
Define and develop the distribution strategy (direct and indirect sales channels)
Define the prospecting, activation or retention plan for customers
Determine and validate the execution of a lead generation strategy with the tribes to attract potential new customers (content, emails, webinars, events, online advertising…)
Ensure an effective customer service strategy (contract management, handling customer issues, etc.)
Coordinate and synchronize marketing and sales activities with the tribes
Coordinate and collaborate with Commercial Excellence to optimize the customer experience

b. Define and align sales objectives with segment objectives

Define sales targets (revenue growth, prospecting, new customer acquisition, expansion with existing customers, penetration of new markets…) as set by the Sales Director
Ensure the segment achieves its sales objectives
Closely monitor the defined KPIs

c. Coach team members

Coach a sales team composed of various profiles (Sales Team Managers, Account Managers, Sales Advisors…)
Evaluate team performance, recruit new members and support their development
Lead, motivate, coach, develop and evaluate team members to maximize their contribution
Build a strong and effective team

d. Support commercial activities with customers

Responsible for the top accounts within the segment and accompanies sales teams during customer visits
Serves as the final owner of sales and service delivery to customers, mainly with the support of Account Managers and Sales Advisors

e. Analyze and monitor segment results

Analyze sales performance (volume, revenue, profitability…) and customer satisfaction (NPS…)
Implement corrective measures based on the analysis
Develop an action plan (prospecting, existing customer development, cross‑selling, servicing…)

f. Project Management

Coordinate and monitor major customer projects from initiation to implementation, focusing on timelines, quality and customer expectations

g. Ensure compliance and risk management

Ensure compliance with applicable laws and regulations (consumer protection, data confidentiality…)
Ensure compliance with competition rules and avoid anti‑competitive practices (price fixing, abuse of dominant position, collusion…)
Protect bpost’s intellectual property rights and respect those of other companies
Ensure compliance with GDPR: confidentiality, security, proper consent, and respect of data subjects’ rights
Identify compliance and competition-related risks and take appropriate measures (clear policies, employee training, reporting mechanisms, regular audits…)

Who are you?

a. Education level: Master’s degree
b. Required experience for the role: At least 10 years of experience
c. Language skills:
– Good knowledge of French, Dutch and English required
d. Technical knowledge required to perform the role:
- Good understanding of industry trends and customer needs
- Strong sales experience
- Good knowledge of market and customer orientation

What do we offer?

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

Meal vouchers of €8 per working day
Hospitalization-, group- and disability insurances
A phone subscription, including 25GB data
A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours
Possibility to enter the Federal Mobility plan
Work/life balance, thanks to flexible working hours and the possibility to work from home
20 days of statutory leave and 7 additional extralegal days off
An end-of-year and performance-based bonus and double holiday pay
Many benefits from more than 100 bpost-partners

#Bpost #Bnode #LI-BP5

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Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : sales manager (halle, vlg)

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