Your Role:
- Translate GRC process needs into ServiceNow IRM delivery: gather requirements with process owners and end users, structure them into epics/user stories, and ensure they can be implemented in a maintainable way in ServiceNow IRM.
- Cover multiple IRM modules, with focus on the operational processes and user journeys across Risk Management, Compliance / Internal Control, Audit Management.
- Cover TPRM-related use cases (vendor/engagement data, questionnaires, roles/personas, operational workflows) and ensure alignment with the broader IRM setup and governance model.
- User-driven approach: optimize workflows for end users (clarity, minimal clicks, consistent forms/workspaces, meaningful notifications), and continuously improve usability based on feedback.
- Pragmatic configuration-first mindset: prioritize out-of-the-box and configuration-driven capabilities and avoid complex customizations or heavy to maintain configurations unless there is a clear business case and long-term maintainability justification.
- Write strong user stories and acceptance criteria: ensure each story is testable, traceable to a business need, and ready for implementation by the development team (including functional specs when needed).
- Execute small changes independently in the platform, such as:
simple form/list adaptations, field behavior, minor workflow adjustments, notifications, basic reporting/dashboard tuning, and controlled update sets; while larger changes are handled by the development team (with the BA providing clarified functional intent and supporting testing).
- Support UAT and quality: define test scenarios, coordinate UAT with stakeholders, validate delivered changes vs acceptance criteria, and ensure smooth adoption.
- Contribute to sustainable data/reporting needs: ensure that the solution remains reportable and scalable (consistent object relationships, clean data capture, reusable reporting approach).
- Support TPRM-related use cases (vendor/engagement data, questionnaires, roles/personas, operational workflows) and ensure alignment with the broader IRM setup and governance model.
Profil candidat:
Your Profile:
- At least 3 years? experience as a Business Analyst working with ServiceNow IRM, with hands-on experience translating requirements into user stories and supporting configuration-driven implementation.
- Hands-on ServiceNow capability: comfortable making small configuration changes independently; able to produce high-quality functional specifications for the development team for more complex changes.
- Solid understanding of GRC concepts and workflows, especially across Risk, Compliance/Internal Control, Audit, and TPRM, and able to connect business intent to tool behavior.
- Strong interpersonal skills: facilitation, structured communication, ability to challenge constructively, and alignment-building across multiple stakeholders.
- Analytical and structured: able to break down complex topics into incremental deliverables and make sound trade-offs (value vs complexity).
- Agile mindset: experienced in backlog refinement, prioritization, sprint support, and iterative delivery.
