Company Description
Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.
What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.
Job Description
We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.
The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.
Key Responsibilities
Customer Retention:
- Take full ownership of assigned accounts: understand customer needs and align on expectations.
- Strenghten relationships at all levels within the customer organization, beyond the main point of contact.
- Monitor customer satisfaction and proactively address service issues, including escalations when required.
- Ensure proactive communication with customers, especially in case of service irregularities or critical shipments.
- Deliver business and follow up on action items using an action tracker.
Development:
- Identify and convert opportunities through up-selling and cross- selling across multiple products.
- Collaborate with product and operations teams to deliver value-added solutions (services, products, technology) aligned with customer needs.
- Actively manage a sales pipeline within the existing accounts and contribute to business development.
Governance, SOP & Internal Alignment
- Ensure customer expectations are clearly documented in SOP’s and properly executed by operational teams.
- Maintain and update SOP’s, including rates, KPI’s, and service requirements, ensuring consistency across teams.
- Drive cross-functional collaboration (operations, product, sales) through regular communication and joint customer engagement.
Data, Tools & Reporting
- Use CRM Dynamics as the primary system for account management, ensuring accurate & consistent data.
- Monitor performance using reporting & BI tools, ensuring quality and actionable insights.
- Initiate and manage corrective action plans (CAPA) to prevent recurring issues.
Culture:
- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, Visonarry
Qualifications
Core Compentencies
- Customer centric mindset with focus on service excellence & retention.
- Business development orientation with ability to identify and execute growth opportunities.
- Strong collaboration and communication skills across teams and steakholders.
- Data-driven decision making and performance management.
Preferred competencies:
- Cross-product knowledge (Air, Ocean, Customs...) and understanding of the end-to-end supply chains.
- Experience with SOP management, KPI frameworks and customer business reviews.
- Strong presentation and value-selling skills.
Required Qualifications:
- Bachelor’s degree or equivalent experience
- Minimum of 3 years of experience in logistics or within Expeditors
- Strong customer management and communication skills.
- Experience with CRM systems and MS office, strong analytical mindset.
- Strong problem-solving and stakeholder management skills.
- Fluent in English
Training Requirements:
- Meet company standards of 52 hours training per year, including as needed management/leadership training
Additional Information
Candidates must be eligible to work in Belgium and have a valid work permit
Benefits
-
Employee Stock Purchase Plan (ESPP)
-
Hospitalization Insurance
-
Employee Assistance Program (EAP)
-
Training and Personnel Development Program
-
Possibility of Bike Lease
All your information will be kept confidential according to EEO Guidelines.
