Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.
Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.
The Services Manager holds full responsibility for the profit and loss (P&L) of the Services department within the assigned territory, specifically covering project delivery and application consulting activities.
This role focuses on:
Driving team profitability and performance improvement
Collaborating closely with Sales to secure new business and validate technical solutions
Ensuring successful contract delivery (on time, on budget, and with high customer satisfaction)
Leading operational excellence and continuous process improvement
Building strong client relationships and developing high-performing teams
Additionally, the role supports Clinisys’ AI-first strategy by promoting the adoption of AI-enabled solutions, digital tools, and data-driven practices across service delivery.
Project Delivery & Financial Management
Deliver contracts on time, within budget, and to customer satisfaction, meeting all contractual obligations
Own P&L responsibility for project and consulting activities within the assigned territory
Manage financial, technical, and contractual risks
Track costs and enforce Travel & Expense policy compliance
Ensure delivery of forecasted and budgeted revenues
Provide monthly financial reporting for all ongoing projects
Allocate resources effectively to meet project and revenue targets
Sales Support & Pre-Sales Activities
Support Sales in securing new business opportunities
Provide effort estimations and Statements of Work (SoWs)
Ensure technical validation of proposals in line with ISO procedures
Project & Operational Management
Plan and oversee development and implementation activities for successful deployments
Ensure adherence to approved project methodologies (e.g., PMBOK, PRINCE2)
Maintain accurate and timely project data in internal systems
Ensure proper documentation, including:
Continuously improve processes, quality, and delivery efficiency
Leadership & Team Management
Lead, motivate, and develop high-performing teams
Foster a strong team culture and collaboration
Recruit, evaluate, and manage staff (including exits when necessary)
Conduct quarterly performance evaluations and ensure team-wide compliance
Ensure continuous skills development and training
Customer & Stakeholder Management
Develop and maintain strong relationships with customer management teams
Act as a representative of Clinisys leadership
Collaborate with Product, Development, and other teams to enhance solutions and delivery methods
AI & Digital Responsibilities
Promote adoption of AI-enabled tools, automation, and digital workflows
Identify opportunities to improve:
Efficiency
Delivery quality
Forecasting and planning
Customer outcomes
Enable data-driven decision-making through KPIs, dashboards, and analytics
Collaborate with Product and Development teams on AI-driven capabilities
Ensure compliance with:
Security standards
Ethical AI use
Healthcare regulations
Monitor impact of AI solutions on performance and productivity
Act as a change leader, fostering an AI-first mindset and continuous learning culture
Core Expertise
Knowledge of LIS/LIMS (Laboratory Information Systems/Management Systems)
Experience in public health or healthcare environments
Experience delivering complex software implementation projects
Familiarity with project methodologies (PMBOK, PRINCE2)
Professional Skills
Strong communication skills (technical and non-technical audiences)
Excellent leadership and motivational ability
Strong decision-making capability under pressure
High level of accountability and dedication
AI / Digital & Analytical Skills
Solid understanding of AI/ML concepts and their applications
Experience with:
Strong ability to:
Understanding of AI integration into software solutions
Awareness of ethical, secure, and compliant AI usage, especially in healthcare
Strong analytical thinking and problem-solving skills
Adaptability to evolving digital technologies
Participate in management and team meetings as required
Respond to reasonable requests from management and colleagues
Contribute actively to continuous improvement and innovation initiatives
Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
#LI-AD #LI-REMOTE
