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Customer Service Representative

AUTOMATIC SYSTEMS -
Wavre

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Détails de l'emploi

CDI | Temps plein

Avantages

Jours de congés supplémentaires
Chèques repas

Qualifications

Français
Systèmes PGI
Microsoft Office
Master
Bachelier
Production
Néerlandais

Description complète du poste

AUTOMATIC SYSTEMS is the world leader in the automation of secure access control. For more than 50 years, we have been designing and manufacturing innovative solutions for pedestrian, vehicle, and passenger access.

Founded in 1969, the company has built its reputation on recognized expertise combining high-end design, reliable single-passage detection, and flow management. This know-how has established Automatic Systems as a benchmark for quality, performance, and product reliability.

A subsidiary of the Bolloré Group, the company relies on a global network of subsidiaries and sales offices across Europe and North America, as well as an extensive network of local and international distributors. It operates four production sites (Belgium, Canada and two in France) as well as three Research & Development centers, which are true innovation drivers.

Our success is built above all on the commitment and loyalty of our employees around the world. We share strong values that guide our daily actions: humility, excellence, courage, agility, innovation, and solidarity.

FUNCTION

As a Customer Service Representative, your goal is to satisfy customers by ensuring smooth communication and interaction between internal departments (sales, production, planning, finance, ...) and external stakeholders (customers, subsidiaries, carriers, suppliers, ...).

In detail, your tasks are:

Supporting customers from the inside (internal sales)
360° order processing in the ERP system (order entry, order tracking, logistics, invoicing)
Creating small quotations, e.g. for spare parts, and forwarding them to the customer or sales department
Supporting the commercial department with all information related to tracking and managing cases
Review, process and approve orders for spare parts and complete systems after collecting all technical and commercial documents required for the proper execution of the order.
Supporting the General Manager in the preparation of business proposals and the reading of sales contracts
Keeping documents in the ERP system up to date
Invoicing and tracking in compliance with the conditions set by the finance department
Contact point: You are the customer's main point of contact for all questions concerning the further processing of an order (delivery times, transportation, ...)
Tracking the processing status until the material is available (coordinating the dispatch of orders)
Manage service and maintenance contracts, including their renewals
Coordination with the plants in Belgium and France

Education at Bachelor's or Master's level with a commercial or technical orientation or an adequate commercial education
Experience in similar functions (customer contact & ordering)
You are fluent in Dutch, French and English, another language as a plus
Good knowledge of the industrial sector and technical products
Proficiency in MS Office and knowledge of an ERP system
A good communicator who interacts easily with different departments and colleagues
Dynamic and proactive: you are not afraid to take the initiative and expand your knowledge (especially technical).
Customer and solution-oriented: You have a strong business sense with the will to find realistic solutions to satisfy the customer.
You are able to handle tense situations with customers calmly and firmly.
Organized and thorough: you keep your files structured and are not easily overwhelmed by stress.

OFFER

Permanent Contract
Discretionary bonus
Meal Vouchers
Group insurance
Hospital insurance
Outpatient insurance
End-of-year bonus
End-of-year gift vouchers
12 RTT(40 hours week) on a pro-rata basis for the months worked
Additional leave (seniority, career)

By choosing to join Automatic Systems:

You become part of a company of Belgian origin that has preserved its family-oriented spirit over the years.
You join an organization that fully masters its operations from end to end and has chosen to prioritize manufacturing and sourcing in Europe and North America.
You have a real impact and see the tangible results of your work every day.
You play a meaningful role and take part in the progressive development of business processes across all areas.

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