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Support Engineer

Unilin -
Wielsbeke

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Détails de l'emploi

Avantages

Voiture de société

Qualifications

Jira
Français
Bachelier
Confluence
Scripting
IT
Production
Python
Shell Scripting
Néerlandais

Description complète du poste

We are looking for a 2nd Line IT Infra Support Engineer to join our infrastructure team in Wielsbeke. Unlike a traditional support role, this position focuses on the change-oriented side of IT. You will not only solve issues but also drive improvements, implement solutions, and support projects that future-proof our IT environment.

As part of a 25-member international team , you will work closely with colleagues across different domains, with a strong focus on collaboration, problem-solving, and continuous improvement. You will be trusted to take ownership, contribute ideas, and shape how IT enables the business.
This role suits someone who thrives on variety and responsibility —working with infrastructure and end-user technologies, bridging IT and production needs, and making a tangible impact in an environment where IT stability is business-critical.

Your responsibilities:

Change Work – 2nd Line IT Infra

Execute infrastructure change activities in O365 office & production environment.
Implement, test, and document changes to end-user infrastructure (endpoints, printers, scanners, mobiles).
Collaborate with IT colleagues and stakeholders to deploy improvements with minimal disruption.
Contribute to automation and optimization initiatives to increase efficiency.
Perform root cause analysis for recurring issues and define long-term solutions.
Track and document all changes in line with IT standards.
Share knowledge to strengthen the maturity of the 2nd line team

Process Automation & development

Act as administrator for Atlassian tools (Jira & Confluence), including user, permission, and workflow management.
Develop and customize solutions to support collaboration and team processes.
Evaluate how Jira/Confluence changes affect the wider IT and business context.
Serve as point of contact for Atlassian usage, providing best practices and training.

Who are you?

Bachelor’s degree in IT or equivalent by experience.
Solid experience in infrastructure change work (implementation, optimization, automation).
Hands-on knowledge of end-user domains: endpoints, printers, scanners, mobile devices.
Proven ownership in managing technical areas and driving improvements.
Strong collaboration skills with IT teams and production staff.
Experience in a manufacturing environment is a plus.
Experience with Python/ shell scripting is a plus.
You are fluent in Dutch and English. Fluency in French is considered as a plus.
Proactive, improvement-driven mindset with the ability to balance stability with innovation.
You are flexible and willing to take on on call support after hours in turn. #LI-LV3

What can you expect?

A competitive remuneration package including a company car.
An extensive leave system and a flexible work schedule with the option of home working.
Luncheon vouchers, hospitalisation and group insurance.
Possibility of bike leasing.
We invest in your development and we believe in lifelong learning. In our state-of-the-art training centre The Dive you are bound to find training courses that will help you grow.
Countless possibilities to build your career.
An employer with a transparent sustainability strategy (for our planet, customers and employees).
Our unique Unilin DNA.
In different locations we have a company restaurant with a varied menu.
Benefit from attractive discounts on our products.
Child care is an option during a number of school holidays.
Make the most of discounts at a number of partners through our Benefits at Work platform.
You will often find us at sporting events. You and your family can participate for free.
In short, you’ll be working for a Top Employer!

Who are we?

Unilin is a global reference in interior design and construction with a strong focus on sustainability and innovation. Our floors, panels, insulation materials, and technologies can be found in the homes and workplaces of millions of people and public spaces around the world. Our brands Quick-Step, Pergo, and Moduleo probably ring a bell. Worldwide, around 7,900 employees work every day to push boundaries and innovate. Want to know more about our story? Be sure to check out our website.

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