20 meilleures offres (agent support, brussels, bru) (à pourvoir)

Customer Service Coordinator
Upway —Malines
- De 38 000 € à 42 000 € par an
- Temps plein
- Service client
- Esprit d'analyse
- Gestion de projet
Postuler rapidement
il y a 3 jours
Front Office Agent
Motel One —Bruxelles
- Temps plein
- Anglais
- Hôtel
Postuler rapidement
Network Development Officer
Zero Waste Europe —Bruxelles
- De 3 291 € à 3 495 € par mois
- Temps plein
- Télétravail
- Gestion de projet
- Remboursement des frais de voyage
- Travail à domicile
Postuler rapidement
il y a 5 jours
Junior Digital Transformation Analyst
Luminus —Bruxelles
- Temps plein
- Travail hybride
- Informatique
- Informatique
- Master
Postuler rapidement
Visibility Campaign Agent - Student
Monizze —Bruxelles
- Temps plein
- Vente
- Marketing
Postuler rapidement
Online Sales Intern
GIMBER —Bruxelles
- Temps plein
- Intelligence artificielle
Postuler rapidement
Visibility Campaign Team Leader - Student
Monizze —Bruxelles
- Temps plein
- Vente
- Leadership
- Marketing
Postuler rapidement
AI Agent Builder Internship
Pandox Belgium —Bruxelles
- Jusqu’à 750 € par mois
- Master
- Hôtel
- Intelligence artificielle
Financial Officer
European Defense Agency —Bruxelles
- 4 449,31 € par mois
- Finance
- Expérience administrative
DiscoverEU Travel & Registration Assistant
MCI Group —Bruxelles
- Temps plein
- Espagnol
- IT
- En présentiel
Named Account Executive, Public Sector - Belgian Governments
Salesforce —Bruxelles
- Temps plein
- Salesforce
- Intelligence artificielle
Project Manager - Paid Internship
Nodalview —Bruxelles Saint-Gilles
- Travail hybride
- Master
- Bachelier
- Intelligence artificielle
Customer Support Agent for the Mercedes Team - Dutch speaking
Next Job Abroad —Louvain
- Disponible le week-end
- Travail hybride
- Service client
- Certificat de l'enseignement secondaire supérieur
- Formation linguistique offerte
Postuler rapidement
Sales Development Representative
CM.com —Malines
- De 2 750 € à 3 750 € par mois
- Temps plein
- Microsoft Excel
- Vente
- Master
Postuler rapidement
Business Analyst / Project Manager, Healthcare
AXA —Bruxelles
- Gestion de projet
AI & Automation Manager
Moore Belgium —Bruxelles
- Temps plein
- Travail hybride
- Bilingue
- Informatique
- Azure
Postuler rapidement
il y a 11 jours
Spécialiste Service d'études - Politique fiscale générale et micro-simulations (m/f/x)
SPF Finances —Schaarbeek
- Temps plein
- Télétravail
- Bureau
- Master
- Certificat de l'enseignement secondaire supérieur
- Travail à domicile
il y a 13 jours
Enterprise Account Executive - Belgium
Salesforce —Bruxelles
- Temps plein
- Vente
- Salesforce
- Intelligence artificielle
Sales Representative – Textile
NOOSA —Bruxelles Anderlecht
- Microsoft Excel
- Anglais
- Microsoft Office
Agent Immobilier – Département Vente - Victoire Junot Belgique
JUNOT —Elsene
- Temps plein
- Anglais
Postuler rapidement

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : agent support (brussels, bru)

En vous connectant à votre compte, vous acceptez les Conditions d'utilisation de SimplyHired et consentez à notre Politique relative aux cookies et Politique de confidentialité.

Customer Service Coordinator

Upway -
Malines

Postuler rapidement

Détails de l'emploi

Temps plein
De 38 000 € à 42 000 € par an
Il y a 3 jours

Qualifications

Français
Service client
Esprit d'analyse
Gestion de projet
Support clients
Néerlandais

Description complète du poste

At Upway, we are on a mission to make electric mobility accessible to everyone by giving e-bikes a second life. As we rapidly expand our footprint in the BNL region (Belgium, Netherlands, Danemark), providing an outstanding, seamless experience for our riders and partners is paramount.

As our Customer Service Coordinator BNL, you will be the cornerstone of our support operations. You will manage, mentor, and scale a dedicated team of 7 to 12 customer service agents, transitioning our operations from a fast-growing startup setup into a highly structured, high-performing department.

Based in our Mechelen hub, you will report directly to the Regional Ops BNL and play a key role in stabilizing our operations, driving CSAT, and managing critical relationships with our B2B leasing partners.

Team Leadership & Performance: Manage, coach, and support a team of 7 to 12 customer service agents. Set clear goals, optimize daily schedules, and foster a culture of accountability and continuous improvement.

SLA & Quality Ownership: Monitor daily ticketing queues on Gorgias to ensure our response time stays strictly under 24 hours while maintaining a top-tier CSAT score (> 4.5).

Process Optimization (SOPs): Identify operational bottlenecks and turn them into clear, scalable, and documented workflows. Build efficient internal guidelines to handle complex e-commerce inquiries and technical warranties.

Partner & Escalation Management: Act as the main point of contact for complex tickets and high-value corporate partners (such as bike leasing companies). Resolve high-priority complaints with empathy, commercial acumen, and efficiency.

Tools & Analytics: Leverage Shopify and Gorgias data to track team performance, identify recurring customer pain points, and provide actionable feedback to the operations and workshop teams.

Experience: 2 to 3 years of proven experience as a Customer Service Team Lead, Supervisor, or Senior Agent, preferably within a fast-paced e-commerce or startup environment.

Languages: Native or completely fluent in Dutch, with professional proficiency in English. French is a strong plus.

Tech-savvy: Highly proficient with modern ticketing tools (Gorgias or Zendesk) and e-commerce platforms (Shopify). Setting up macros and automation rules does not scare you.

Mindset: A natural problem-solver with strong organizational skills. You are data-driven, comfortable with KPIs, but you never lose your human touch and empathy when dealing with people—be it your team or an unhappy customer.

Work Style: You thrive in a dynamic environment, you are hands-on when needed, but your ultimate goal is to build sustainable, scalable structures.

Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.

Pay: €38.000,00 - €42.000,00 per year

Application Question(s):

Could you describe your experience in customer service (number of people, volume of tickets, type of business)?

Experience:

Customer Support: 1 year (Required)

Language:

Dutch (Required)

Work Location: In person

Postuler rapidement

Affinez votre recherche

agent support emplois - brussels, bru

Customer Service Coordinator

Front Office Agent

Network Development Officer

Junior Digital Transformation Analyst

Visibility Campaign Agent - Student

Online Sales Intern

Visibility Campaign Team Leader - Student

AI Agent Builder Internship

Financial Officer

DiscoverEU Travel & Registration Assistant

Named Account Executive, Public Sector - Belgian Governments

Project Manager - Paid Internship

Customer Support Agent for the Mercedes Team - Dutch speaking

Sales Development Representative

Business Analyst / Project Manager, Healthcare

AI & Automation Manager

Spécialiste Service d'études - Politique fiscale générale et micro-simulations (m/f/x)

Enterprise Account Executive - Belgium

Sales Representative – Textile

Agent Immobilier – Département Vente - Victoire Junot Belgique

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : agent support (brussels, bru)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact