About Max Mara Fashion Group
Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion.
The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes.
Passion, commitment and tradition have created a unique fashion style:
9 main brands
60+ fashion collections every season
14.000.000+ clothes sold every year
2.500+ single-brand shops
10.000+ multi-brand shops
27 languages spoken in the Max Mara Fashion Group world
5.500+ employees in the world
Sales Assistant (part/full time) - MaxMara
MISSION:
The Sales Assistant has the responsibility of assisting the consumer during her experience in the store.
The main objectives of the position are: 1) to achieve the assigned sales objectives; 2) to ensure the consumer has an excellent customer experience within the store; 3) to maintain the assigned exhibition space in order according to company standards.
The Sales Assistant reports directly to the figure of Floor Manager and, in the absence of this figure, to the Assistant Store Manager.
KEY RESPONSIBILITIES:
BUSINESS
Manages sales in order to develop the required individual qualitative-quantitative objectives;
Ensures the achievement of the assigned objectives in terms of customer acquisition and retention.
MANAGEMENT
Guarantees the accuracy of consumer information and includes it in the appropriate tools, with a view to retention and acquisition;
Maintains functional order during sales and rearranges garments used when the sales process is complete;
Manages her/his own customer package, implementing after-sales follow-up actions;
Promotes, adopts, and develops the use of digital technologies within their function in relation to both process management and relationships with internal and external stakeholders involved in the business;
Adopts significant behaviors and promotes operational/cultural actions for Sustainable Development, understood as the interconnection of practices oriented towards the Care of the Environment, Business Processes and the Organizational Community.
PRODUCT
Knows the collections in detail and follows up on any special projects according to company guidelines;
Is proactive in the proposal in addition to the initial request and personalizes the total look (also through Mix&Match) in an emotional and consumer-friendly way;
Easily makes cross-selling and upselling suggestions.
CONSUMER
Uses active listening to the consumer to capture her needs and presents proposals in line with these;
Builds and consolidates the relationship with the consumer through an individual approach;
Guarantees the best Consumer Experience in the various touch points (online-offline), also leveraging digital technologies.
