Opened in May 2025, The Standard, Brussels is the brand’s third European property.
Located in the city’s North Quarter, the hotel brings The Standard’s signature blend of design, culture, and vibrant social energy to Belgium.
With 180 rooms and 20 residences, the newly built property features a variety of spaces designed to host both daytime and nighttime experiences. A groundâfloor greenhouse connects guests and locals to the lobby lounge, restaurant, and terrace, while The Rooftop offers its own restaurant, bar, and garden — set to become a key destination in the neighbourhood. Throughout the building, additional public and private spaces accommodate a wide range of events.
The Standard, Brussels welcomes a new generation of creative, dynamic guests, perfectly aligned with the brand’s spirit. Here, The Standard’s signature mix — playful, sophisticated, and unexpected hospitality — finds its roots in the local culture.
At The Standard, nothing is ever standard.
Founded in 1999, the brand is known for pushing aesthetic boundaries, challenging conventions, engaging with local communities, creating inclusive environments for our teams, and delivering unforgettable experiences for our guests.
Job Purpose
As Director of Rooms at The Standard, Brussels, you will oversee the full Rooms Division, including Front Office, Guest Experience, Bell & Door, and Housekeeping. You will work closely with the General Manager and Leadership Team to deliver operational excellence, strong financial performance, and The Standard’s signature guest experience.
You will translate strategic and commercial priorities into daily action, driving productivity, profitability, and service quality. As a visible leader in the operation, you will host guests, support teams during peak moments, and ensure interactions feel personal, intuitive, and “Anything but Standard.”
You will also play a key role in people leadership—promoting clear communication, engagement, and cultural alignment across the Rooms Division, in partnership with HR and the wider leadership team.
MAIN DUTIES & RESPONSIBILITIES
Leadership
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Provide strong, inspiring leadership across the Rooms Division and wider hotel teams, creating a collaborative and positive work environment aligned with our “Anything but Standard” ethos.
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Partner with the General Manager on strategic and operational priorities as part of the Hotel Leadership Team.
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Lead and develop the Rooms Division leadership team, including Housekeeping and Front Office managers, with clear expectations, KPIs, and accountability supported by guest feedback data.
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Encourage teamwork, inclusivity, and open communication through daily briefings and regular meetings.
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Act as a calm, confident point of escalation during complex guest or operational situations.
Operational Management & Guest Experience
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Oversee all daily Rooms and Front Office operations with strong on floor visibility, regular walk throughs, and proactive issue resolution.
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Lead the Front Office, Guest Experience, and Bell & Door teams, while overseeing Housekeeping to ensure alignment on room readiness, cleanliness, maintenance, and daily priorities.
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Ensure all Rooms operations meet brand standards and deliver consistent, high quality service.
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Monitor guest feedback across all platforms, ensuring effective service recovery, continuous improvement, and timely follow up.
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Build and maintain local cultural and business partnerships, acting as a key contact for neighbours and the community.
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Implement systems for accurate guest profiling and 100% recognition of regular guests, VIPs, and World of Hyatt members.
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Ensure the team is fully trained and confident in World of Hyatt processes, sign ups, and reward levels.
Financial & Commercial Performance
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Contribute to the Rooms Division budget, forecasts, and re forecasts with the General Manager, Finance, and Revenue teams.
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Drive revenue optimisation through upselling, labour productivity, cost control, and strong financial discipline.
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Partner with Revenue Management to maximise rooms revenue through effective inventory control, pricing, and demand strategies.
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Manage Rooms Division payroll and scheduling to align staffing with business levels.
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Analyse financial, operational, and guest data to identify risks, opportunities, and areas for improvement.
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Control departmental expenses, monitor variances, and drive efficiencies across the division.
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Support monthly business reviews with insights on performance, trends, guest feedback, and risks.
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Foster a commercially minded culture within the Rooms leadership team.
People
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Support Hyatt’s Purpose of Care.
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Partner with HR to ensure competitive remuneration and benefits to support recruitment and retention.
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Ensure all team members receive a proper welcome, attend Company Orientation, and follow structured onboarding plans.
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Maintain an open door culture with regular dialogue and engagement.
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Support regular performance evaluations to identify development needs, recognise high performance, and build succession pipelines.
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Actively support company recognition and reward programmes.
Policy & Compliance
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Ensure compliance with all Hotel Licence obligations, company policies, SOPs, and brand standards across the Rooms Division.
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Lead the creation and review of SOPs for all Rooms operations, including Housekeeping, ensuring consistency and high standards.
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Maintain strong knowledge of all statutory and regulatory requirements (Health & Safety, Fire Safety, Food Safety, GDPR, employment law) and ensure teams are fully trained and compliant.
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Act as the Rooms Division lead for audits, inspections, and all licensing and safety obligations.
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Identify compliance risks and implement corrective actions to protect guests, employees, and hotel assets.
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Ensure all incidents, accidents, and near misses are reported, investigated, and followed up with preventive measures.
