1. Costumer & Partner Onboarding
o Guiding new customers and implementation partners through initial set-up and usage.
o Developing and improving onboarding flows and documentation.
2. Training & Education
o Organising and conducting training sessions and workshops for customers and partners.
o Training implementation partners so that they can carry out implementations independently.
o Development of manuals, demos, tutorials and FAQs.
3. User & Partner Feedback
o Actively capturing feedback from customers and partners.
o Translating needs and suggestions into concrete proposals for the product roadmap.
o Working with the product team to prioritise improvements.
4. User Experience Monitoring
o Extensively measuring usage, adoption and satisfaction with customers and partners.
o Identifying thresholds and proposing optimisations.
o Ensuring users become autonomous faster and workflows remain intuitive.
5. Sales Support
o Supporting the sales team in pre-sales calls and product demos.
o Thinking along in customer and partner discussions and tender processes (RFPs).
