Job Description
At our tribe CCE-Individuals, we are responsible for the delivery of all the digital channels for employees and individual customers. All together, we make banking easy for you by creating intuitive and engaging digital experiences
As Business Analyst, you will guide the change on our chatbot roadmap within our digital channels environment. You will be responsible for managing the projects from initiation to delivery, ensuring that this is seamlessly integrated into our existing digital channels and provides a world-class customer experience.
Accountabilities :
Your responsibilities as Business Analyst will be to
Gather, challenge and consolidate the pain points and needs of a diverse set of internal and external stakeholders and gain extensive expertise on the subject at hand
Work in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture
Involve external and/or internal end-users to identify, confirm and validate the needs and pain points, this in collaboration with the UX researcher and in support of the (Cluster) Product Owner
Contribute to Opus and Feature slicing, applying the Minimum Viable Product (MVP) concept throughout and supports the (Cluster) Product Owner with backlog prioritization and refinement
Define the acceptance criteria of Opuses and Features for which he/she is in the lead
Work in close collaboration with the (Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information
Provide support during business and user testing and assists with the organization of User Acceptance Testing (UAT) where applicable
Support the Change Manager and the Go-To-Market Manager with preparing change and go-to-market activities
Actively monitor the success of new solutions based on KPIs and derives potential improvements from this, that are in turn added to the Cluster or Squad backlog
Education
Master degree with relevant experience in similar projects
Required Experience
6+ years of experience in project management & Business Analysis, preferably within a digital channels environment
Business Experience
Mandatory
Proven experience in managing projects with multiple stakeholders , vendors, and technical teams and this in a financial institutions environment
Proven experience with chatbot/AI implementation from a functional point of view
Soft Skills
Excellent communication, stakeholder management, and interpersonal skills
Experience with Agile project management methodologies
Strong analytical and problem-solving skills
Authentic
Yes we will - attitude
