Description du poste
Do you thrive at the heart of an organisation, where everything comes together? Are you energized by connecting people, driving performance, and creating impact? Then Inetum might be exactly what you’re looking for.
As a Service Delivery Manager, you are the key link between our customers and our organization. You take ownership of the daily governance of large and complex IT outsourcing agreements and ensure everything runs smoothly—both operationally and strategically.
You don’t just manage services—you elevate them. By building strong relationships and spotting opportunities, you help customers grow while continuously improving our internal ways of working. In short, you become a trusted advisor who truly makes a difference.
What you’ll do
- Drive strong SLA and KPI performance by working closely with Operations teams and translating data into actionable insights
- Build lasting customer relationships through regular reviews, performance discussions, and forward-looking ideas
- Take ownership of financials: monitor budgets, safeguard margins, and ensure accurate invoicing
- Act as a connector between Sales, Solution Architects, and Project Managers to bring new ideas to life
- Proactively identify opportunities—for your customer and for Inetum—and lead them from idea to implementation
