Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
The Opportunity
We are looking for a Clinical Quality and Compliance (CQC) Manager to help strengthen the quality, compliance and systems that enable Cochlear's global clinical research activities.
In this role, you will work with internal stakeholders within Clinical Strategy and Innovation (CSI), CLTD, CBAS, and regional process owners, internal clinical research sites, investigators, and vendors. You will provide GCP and EMEA-specific clinical regulatory expertise, support audits and related quality assurance activities, maintain strong QMS process and clinical system controls, and help drive practical improvements that keep our clinical research compliant, efficient and of high quality.
This is an opportunity to combine clinical research quality expertise with hands-on system, process and stakeholder work in a global, purpose-led organisation.
Key Accountabilities
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Support CQC quality management activities, including QMS change management, process feedback and updates to CQC-owned QMS processes
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Provide subject matter expertise on GCP, (ISO 14155), Good Documentation Practice and applicable local clinical investigation regulations
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Support process owners with the assessment and implementation of new or revised clinical research standards and regulations
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Contribute to clinical investigation quality oversight, including quality checks of essential documents and milestone checkpoints
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Contribute to clinical investigation quality assurance through risk and issue management, audit readiness and inspection support, remediation activities and compliance reporting
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Act as a Clinical Business and System Administrator for Vault Clinical, supporting users, UAT activities, training, data oversight and licence or budget-related activities
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Partner with internal regional stakeholders on clinical research compliance topics such as privacy, insurance, outsourcing and contracts
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Identify and contribute to continuous improvement initiatives across quality management, quality assurance and clinical systems
About You
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Bachelor's degree in Healthcare, Life Sciences, Nursing, Public Health or equivalent
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Minimum 5 years' clinical trials experience within the medical device, pharmaceutical or biotechnology industry
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Practical working knowledge of GCP, preferably ISO 14155, clinical research regulations, GDP and applicable data protection or privacy principles
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Experience contributing to quality management documentation such as SOPs issue management or metrics
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Strong attention to detail, with excellent organisational, time management and communication skills
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Comfortable working independently and collaboratively across teams, functions and time zones
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Fluent in English, with willingness to travel locally and internationally occasionally as required
What You Will Gain
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Global exposure across clinical quality, compliance and clinical systems with the world leader in implantable hearing solutions
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The chance to deepen your expertise in ISO 14155 GCP and clinical investigation regulations
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A varied role connecting quality, clinical research, systems, audit readiness and continuous improvement
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A meaningful opportunity to help deliver high-quality clinical research that supports life-changing hearing solutions for patients
