Customer Service & Sales Support Employee
About
KOMONO is a successful and fast-growing, Belgian fashion and optical brand, designing and selling watches and eyewear. Since its creation in 2009, the company has known a strong growth year after year. Our products, minimalistic and colorful with a contemporary design, are being sold in over 2000 shops in more than 60 countries around the globe. This is just a beginning! KOMONO is ambitious and wants to continue making luxury accessible, engaging with a very large audience whilst maintaining the fashion-forward, refined character of its brand.
You will have the opportunity to grow together with this innovative and global brand. You will be working in a pleasant, stimulating environment with great colleagues at our headquarters near Antwerp.
Position – Your future role at KOMONO
For our headquarters in Zwijndrecht, Belgium, we are looking for a highly motivated and punctual Customer Service and Sale Support Employee to support us from September 2025 until December 2026.
You will manage the relationships with our partners and key accounts in different countries in order to facilitate and consolidate the rapid growth. You will do this in close collaboration with the Sales team.
You will follow up on all orders and deliveries to ensure that all operations with our partners run smoothly, and actively pursue sales opportunities.
You will gather information, complaints, returns, etc. and make reports out of it to analyze the effect on the business, product, collection and relationship with customers.
You will be responsible for the day-to-day communication with our Agents, Distribution partners, (optical and fashion) retailers, and Sales Managers.
You will pro-actively contact existing and new accounts to propose our new collections. You will test and implement commercial opportunities to further increase business.
You will be a true ambassador for the brand
Profile & Skills
- You have a first working experience in (sales) administration or a similar position.
- Junior commercial and analytical skills, and a drive to succeed.
- Fluent French or German and English speaking,
- knowledge of 1 additional (3rd) language is a plus. (NL,ES, IT, …)
- Excellent verbal (“smile on the phone”) and written (mainly email) communication skills.
- Ability to remain calm and to think clearly and creatively to prioritize actions in unexpected situations.
- Proactive personality, all-rounder, self-starter, punctual, flexible, ambitious.
- Team player.
- Resistant with stress and pressure.
- Excellent planning & organization skills, creative problem-solving skills.
- Strong analytical skills, translated into fluent Excel use.
- Experience with order processing and ERP-software is a strong plus.
What we offer
- Competitive salary.
- Additional legal benefits.
- Working for a fast growing, international company.
- Represent a Belgian brand, based near Antwerp.
- Working in a creative and stimulating environment with career development
- opportunities.
- Be part of a young and dynamic team.
- Flexible working hours.
- Possibility to work partially from home. (2 days/week)
- Fun after work activities.
Are you the Commercial Support & Customer Service Employee we’re looking for?
Contact us at [email protected] with your full resume and motivation letter.
We wish you good luck!
Job Type: Full-time
Pay: €2.300,00 - €3.000,00 per month
Benefits:
- Company computer
- Eco vouchers
- Food allowance
- Internet reimbursement
- Retirement plan
- Work from home
Application Question(s):
- Are you willling to commute or relocate to Antwerp (BE)?
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
- German or French? (Required)
Work Location: Hybrid remote in 2070 Zwijndrecht
