Senior Business Analyst / Product Owner
Job Overview
Lead the analysis, prioritization and ownership of digital solutions for mobile applications and a customer self-service portal. Collaborate with cross-functional and international teams to gather requirements, document and validate user needs, manage the product backlog and roadmap, and ensure deliveries align with customer value and operational efficiency."
Key Responsibilities
Analyze and structure business needs gathered from sales, marketing, customer care, legal, IT and international stakeholders.
Translate these needs into clear, testable user stories with acceptance criteria and document user flows, process flows, functional analyses and decision logic.
Assess the impact, scope, dependencies, risks and operational consequences of proposed changes.
Prepare and facilitate cross-functional workshops and support decision-making by delivering options, impact assessments and recommendations.
Manage, structure and prioritize the product backlog in Azure DevOps, and contribute to the roadmap for mobile applications and the customer portal.
Validate delivered functionalities from both business and customer perspectives and ensure consistency across applications, portals and backend systems throughout development, testing and release.
Skills and Competences
Agile methodology
Scrum framework
User story creation
Acceptance criteria definition
Functional analysis
Process flow modeling
API and integration understanding
Data flow comprehension
Analytical thinking
Stakeholder management
Communication (written and verbal)
Workshop facilitation
Product backlog management
Roadmap planning
International collaboration
UX and customer journey affinity
Compliance and privacy digital processes
Vendor and offshore team collaboration
Figma
Confluence
Azure DevOps
Customer identity management
Account management processes
Contract management processes
Payment and invoicing flows
Qualifications
Minimum 5 years of experience as Business Analyst, Product Owner or Functional Analyst in a digital product environment
