Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Information Technology (IT)
Management Level
Manager
Job Description & Summary
Contribute to creating a better tomorrow
The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at PwC to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fuelled by open and curious minds, who are passionate about their work and create new solutions for a new day? Then you’re at the right place.
Bring your talent. Learn new skills. Make a positive impact.
Looking for a career where you’ll have a tangible impact on the smooth running of a global organisation? Internal Firm Services (IFS) is the beating heart of everything we do at PwC. We’re made up of teams like Marketing, Communications, HR, IT, Procurement, Finance, Facilities, Project Management and more, and together we form the support network of the entire firm. As part of IFS, we’ll guide you to becoming a vital contributor in providing our colleagues and clients the best possible experience at PwC.
As a technology enabled innovator, PwC is building out a digital first delivery model for and with our clients. This digital delivery model isn’t just about the technologies, it’s about new ways of solving complex problems, creating unique experiences and accelerating business while leveraging our core expertise .
PwC’s Products & Technology team is at the heart of this vision by designing, developing & scaling products to help our internal & external clients lead the next phase of their digital evolution. We support the PwC business specialists to build products connected to a purpose. Process improvement, business transformation, effective use of innovative technology and data & analytics, and leveraging alternative delivery solutions are key components of our products that tackle the very real challenges our clients face today and unlock new opportunities for growth in the future.
As a Service Delivery Manager , you’ll make an impact by:
Expectations of a Service Delivery Manager
T he expectation is to play a pivotal role in enhancing service delivery through effective supplier relationships, operational excellence, and the nurturing of a client-focused environment.
Bachelor's or Master's degree in computer science, information systems, business administration, applied economics or related field, and / or equivalent work experience;
Our culture and workplace are something we’re proud of. Here’s a sneak peek at what life at PwC looks like:
Sustainable mobility: Choose eco-friendly mobility options, from our soon-to-be fully electrified fleet to public transport, shared cars, ebikes , and more.
Let’s build something great together. What are you waiting for?
Equal Opportunity Employer statement
At PwC, we are dedicated to building a diverse, inclusive, and authentic environment. We are committed to providing equal employment opportunities for all candidates and employees , regardless of race, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law.
We believe that a diverse and inclusive workplace drives innovation and strengthens our ability to serve our people, clients and communities. Join us in fostering a culture where everyone feels valued, respected and empowered to achieve their full potential.
Additionally, we provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management {+ 29 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
