Entreprise
WHO WE ARE
WiZiU is the Covivio group's hotel management platform. Our business is to manage hotels in France and Belgium, either directly or through franchise agreements with renowned operators such as Accor, Hilton, IHG and Marriott. WiZiU is involved in every stage of a hotel's management and operation. We firmly believe that aligning the interests of all stakeholders (staff, customers, operators, partners and owners) is the best way to create value.
WiZiU Belgium manages 13 hotels, expanding to 14, operating under 3 to 4 stars brands.
We recruit a Front Office Night Auditor – Replacement contract for the Crowne Plaza Brussel Airport
Poste
We are looking for a dynamic and service-oriented Night Auditor to join our team. You will be the main point of contact for our guests and play a key role in their experience at our hotel. Your main responsibilities will be:
- Customer Service:
- Handle check-ins, check-outs, and room changes
- Act as Manager on Duty: responsible for the hotel and guests in the absence of management, ensuring safety and comfort
- Handle guest complaints and resolve a variety of challenges
- Attend to guest requests regarding safe deposit boxes
- Administrative:
- Manage cashier float and daily financial reports
- Perform audits and prepare necessary documents for audits
- Check night reports and prepare morning reports
- Communication & Coordination:
- Provide operational instructions to various departments
- Report important situations to supervisors and colleagues
- Assist with room service: reheat and serve simple dishes prepared by the kitchen
- Familiarize with emergency and evacuation procedures
Profil
What We Need from You:
- At least 2 years of experience as a Night auditor.
- Languages: French and/or English and Dutch B1 level.
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving abilities.
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What We Offer:
- Replacement contract (Employee), full time – 38h
- A versatile role in an international hotel environment
- Salary according to the scale of Joint Committee 302: €2,853.95 gross per month
- Hospitalization and Life insurances after 6 months seniority
- Meal voucher of €8 by worked shift
- 20 vacation days, holiday pay and end of year Bonus
- Employee Rate for IHG Hotel reservations within more than 7000+ hotels
- Working alongside a variety of departments in a fun and diverse environment.
- And many more!
