Company Description
Gymna International is a Belgian-based company that provides smart, high-quality equipment for physiotherapy and rehabilitation professionals worldwide. With more than 55 years of experience, Gymna combines trusted craftsmanship with forward-thinking innovation to support effective and efficient treatments. The company offers durable treatment tables and intuitive therapy technology used in modern practices across over 80 countries. Gymna’s products are built for reliability, designed for everyday clinical performance, and continuously refined to meet the evolving needs of healthcare professionals.
What will you do?
As a Customer Support Assistant, you will be responsible for delivering a smooth and professional customer experience from the first contact through to order delivery.
Your responsibilities will include:
- Be the first point of contact for distributors and end users, handling questions, requests and issues in a professional and customer-oriented way.
- Manage the complete order process, from order intake through logistics, including coordinating shipments and transport.
- Provide high-quality customer support via phone, email and chat.
- Follow up on customer requests and issues and ensure timely and effective resolution.
- Keep customer information, interactions and issues accurately recorded in our CRM system.
- Identify recurring customer issues and share insights with internal teams to help improve our products and services.
- Proactively identify opportunities to improve our customer service processes and contribute to initiatives that make our way of working more efficient.
- Work closely with colleagues across different teams to ensure a seamless customer experience.
Who are we looking for?
You are a customer-oriented and solution-focused person who enjoys taking ownership and working in a fast-paced environment.
You bring:
- Fluency in English and French, both written and spoken – this is essential.
- A minimum of a Bachelor's degree is required.
- Excellent communication and problem-solving skills.
- A structured and accurate way of working, with a strong eye for detail.
- The ability to prioritize and manage multiple tasks while maintaining a high level of service.
- A proactive, positive and customer-centric mindset.
- Previous experience in customer support, order administration or a similar role is a plus.
- Experience with Microsoft Dynamics 365 Business Central is an advantage.
Why join Gymna International?
At Gymna International, you will become part of a collaborative and international team where customer satisfaction, quality and teamwork are at the heart of what we do.
We offer:
- A competitive salary and benefits package.
- A friendly and supportive working environment.
- Opportunities for professional growth and development.
- The opportunity to play a meaningful role in improving the customer experience and contributing to the continued growth of Gymna International.
Ready to join us?
If you are passionate about customer service, enjoy solving problems and want to work in an international environment where your contribution matters, we would love to hear from you!
Apply now and join Gymna International as our new Customer Support Assistant.
Please send your CV and cover letter, highlighting your relevant experience and English and French language skills, to [email protected]
We look forward to meeting you!
Werklocatie: Fysiek
