Using proprietary software, we monitor the payment traffic of several customers. Do you notice a suspicious transfer on the basis of a few triggers? Then you agree with the customer whether this transaction was actually carried out on your own initiative.
If this appears to be a fraudulent transfer, you take immediate action! The transfer needs to be stopped, accounts need to be blocked and several administrative steps need to be taken.
You also work in a larger support team that is responsible for answering daily questions related to possible bank fraud and phishing, both for customers and internal employees. Together you form an expert team in the field of fraud!
