Landmark Global, part of bnode, is a leading player in international e-commerce logistics. In a world where cross-border e-commerce continues to grow rapidly, we help businesses connect with customers across the globe through reliable, high-quality logistics solutions.
At Landmark Global, we combine operational excellence with a strong customer-first mindset. To support our continued growth across Europe, we are looking for a Service Account Manager (SAM) to join our Crossborder Eurasia team.
As a Service Account Manager, you are the trusted partner for our customers after the sales phase. You ensure that promises turn into performance.
You will play a key role in building long-term relationships, delivering outstanding service, and continuously improving our operations. Acting as the bridge between customers and internal teams, you help translate needs into tangible results.
What You’ll Do
- Be the primary point of contact for a portfolio of international customers (remote & on-site)
- Monitor service performance through KPIs and reporting, and lead Quarterly Business Reviews (QBRs)
- Proactively identify and resolve structural issues (IT, invoicing, operational performance)
- Drive continuous improvement initiatives to enhance efficiency and service quality
- Support Customer Service teams with complex or escalated cases
- Translate customer feedback into actionable improvements and ensure follow-through
- Identify opportunities to increase customer satisfaction and retention
- Collaborate closely with Operations, Customer Service, and other internal stakeholders
