We are a team of experts with a strong heritage in soft flooring. We create, develop, and manufacture sustainable flooring solutions for premium commercial and residential applications.
We are home to three leading brands: ITC, modulyss, and Bentley. Our 1,000 colleagues work from our headquarters in Waregem or one of our production sites in Tielt, Zele, or Los Angeles.
Together, we are "the people from Belysse."
As a Customer Service Officer, you are the primary point of contact for customers in your region. You ensure that every order – from initial inquiry to final delivery – is handled smoothly and efficiently.
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Process and manage customer orders accurately from start to finish.
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Advise customers on products, pricing, and delivery times.
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Proactively identify solutions and resolve customer issues in a timely and customer-focused manner.
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Work closely with colleagues from Sales, Planning, Transport, and Credit Control to deliver outstanding customer service.
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Support your teammates whenever needed, including assisting with their customer accounts.
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Report directly to the Team Leader.
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You already have experience in a customer service role, or you are looking for your first opportunity in customer service and are eager to learn.
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You communicate fluently in Dutch, English, and German, both verbally and in writing.
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You have an excellent knowledge of Microsoft Excel; experience with SAP is an advantage.
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You have a solution-oriented mindset and work accurately, even during busy periods.
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You are a collaborative, engaged, and approachable team player who enjoys working in a close-knit team.
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A role within a sustainable and growing company where you can truly make an impact.
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An international working environment with plenty of opportunities for initiative, learning, and professional development.
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Flexible working arrangements, including a hybrid work model that supports a healthy work-life balance.
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A conveniently located, traffic-free office in Tielt.
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A competitive salary package, including 35 days of annual leave and a range of attractive fringe benefits.
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A warm and inclusive company culture where colleagues support and empower one another.
Apply today and become part of our mission:
Creating sustainable flooring with a human touch.
