eCarsTrade is digital car marketplace, serving professional buyers in more than 40 countries. Through our online auction platform, we offer over 15.000 vehicles per week, sourced from leading fleet owners, leasing and rental companies, as well as banks and dealerships.
Over the last 3 years we have achieved a 50% YoY profitable growth, building a leading market position in Europe. As we enter our next growth phase, we are seeking a driven business development manager, to help maximize this momentum and unlock significant new growth opportunities.
Are you energetic, disciplined, and passionate about cars? We are looking for a motivated Customer Support & Sales Representative to join our growing team in Puurs.
In this role, you will be the first point of contact for customers, combining excellent customer service with a strong commercial mindset to help generate and close sales opportunities.
Job requirements
- Strong phone communication and active listening skills
- Customer-oriented mindset with the ability to adapt to different customer personalities and situations
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to prioritize tasks and manage time effectively
- Commercial mindset with solid negotiation and sales skills
- Ability to work independently as well as part of a team
- Fluent in English, French, and Dutch
Job responsibilities
- Handle a high volume of incoming phone calls, emails, and support tickets professionally and efficiently
- Identify sales opportunities and generate qualified leads for the sales team
- Collect and document all relevant customer information during each interaction (customer details, email address, lead source, vehicle interest, etc.)
- Understand customer needs and provide accurate, timely, and customer-focused support
- Respond to inquiries in a professional and targeted manner, ensuring customers receive complete and reliable information
- Resolve first-line customer service issues and escalate complex cases when necessary
- Confidently manage negotiations, with the goal of maximizing sales conversions across our classified divisions
- Build positive customer relationships and contribute toa high levelof customer satisfaction
Job benefits
- Temporary fixed contract as a maternity leave replacement, with the possibility of extension afterward
- Full-time position (38 hours/week)
- Office-based role in Puurs
- Hybrid working model with 1–2 remote working days per week, in rotation with team members, after successful completion of the first 3 months of onboarding and training
- Dynamic and international working environment
- Opportunity to grow within a fast-paced automotive-related business
Starting Date
