Job description
Join our team and start a new adventure in an international and dynamic environment, where you will be able to fulfil your career expectations in a fast-growing organization. You’ll have the opportunity to work within our operations team, supporting the transformation and optimization of customer service processes, with a strong focus on digitalization and quality improvement.
Your missions
Support the Customer Care Manager in the daily operational management of the external customer service
Coordinate with internal stakeholders (GDPR, E-commerce, Quality, IT, Store Care, etc.) and ensure clear information flow to the external partner
Act as first escalation point for complex issues (cybersecurity, quality incidents, delivery problems, delays) and ensure proper follow-up
Define, update and share customer communication (FAQs, Salesforce templates) and operational procedures with the external partner and stores
Contribute to the digital transformation of customer service (digitalization, automation, process improvements)
Monitor quality and performance (SLA, productivity, NPS/CSAT) and participate in calibration sessions with the external partner
Analyze operational reports (volumes, productivity, SLAs) and propose improvements based on data and trends
Your profile
Experience in customer service operations or project management
Experience with customer service tools and digital solutions (e.g. Salesforce)
Academic background: Bachelor’s degree or equivalent experience
You speak English + Dutch and/ or French fluently.
You demonstrate strong project management and stakeholder engagement skills
You demonstrate strong analytical skills and are comfortable working with KPIs and reporting
You demonstrate adaptability and thrive in a fast-moving operational environment
What we offer
An international community, bringing together 110+ different nationalities
An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
A robust training system with our internal Academy and 250+ available modules
A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
At Amaris Consulting, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.
Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
