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Marine Supervisor Operations, Europe (ERM & Amadeus)
Date: Jun 23, 2026
Location:
BE, Belgium, Virtual, Belgium, EUROPE
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Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Supervisor Operations, ERM (Remote)
Full time, Belgium, Germany, Netherlands, Poland, Spain, United Kingdom
- For candidates located near our office sites in Warsaw, Krakow, Lublin, or Rzeszów in Poland, the role will follow a hybrid working model.
The Supervisor Operations ERM is responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup.
You will be the primary point of contact for the team members. You will actively coach and develop the team to meet and exceed all performance targets, taking into consideration (part of) the team can be virtual.
This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You will work independently on requests as assigned and takes the initiative to provide assistance.
As a Supervisor Operations, ERM, you will
Supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment
Seek opportunities to review operational processes and the commercial relationship with management team and provide suggestions for improvement
Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
Develop learning program for closing own short- and long-term competency gaps
Assist the consultants in appropriately responding and resolving customers inquiries
Monitor, sort and work on contact and reservation queues to maintain quality control from
About you
Demonstrated experience in ERM, marine, offshore, or crew travel operations is required
Solid working knowledge of the travel industry, policies, procedures and processes
Ability to supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment, while ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup
Advanced GDS Amadeus skills
Excellent verbal and written communication skills in English
Demonstrated excellent professional customer service, coaching, and problem resolution skills
Strong people management skills
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
https://www.bcdtravel.com/blog/
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