About the job
As a Customer Service & Experience Officer, you will be joining our customer service department. Your objective is to give the best possible care to our customers worldwide.
General responsibilities
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Serve as day-to-day contact for customers while identifying areas of opportunity, highlighting best practices, and documenting/presenting them to the operations team.
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Support changes that anticipate and address customer questions, needs, and complaints.
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Update our customers on recent developments & changes regarding their orders.
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You will manage our returns & exchanges platform.
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You will be the main contact of our warehouse to ensure smooth processing of all orders.
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You will be working with following tools daily: Gorgias, Shopify and Microsoft Excel.
Profile
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You have a bachelor’s degree in communication or similar.
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You have strong communication skills, both written as spoken, are key (as you’ll be communicating A LOT.)
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There’s no problem or issue left unseen, these will all be handled on time.
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Doing 10 things all at once? Easy. You have great multitasking skills, time management and prioritizing tasks.
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You can work individually and focused, but you’re also a team player.
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You are hands-on and get energized by working in a start-up environment.
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You are fluent in English & Dutch.
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You were the only one in class that didn’t hate Microsoft Excel, you even have advanced knowledge of it.
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Based in Belgium.
