As part of the on-call team, you will handle a range of technical and security-related enquiries. You will process incoming reports, carry out technical checks, analyse phishing reports, assist customers with configuration or software issues, and escalate matters to the appropriate internal teams where necessary.
You will work within a wider support team responsible for communicating with customers and ensuring incidents are properly followed up. Together, you will form a reliable point of contact for both customers and colleagues, 24 hours a day.
Some of your responsibilities include:
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On a daily basis, you will handle incoming requests from customers and internal teams, ranging from technical support to security-related queries.
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You analyse incoming reports (including phishing and technical issues) and handle them correctly and accurately.
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You share responsibility from the initial report right through to full resolution.
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Thanks to your quick and accurate response, you help customers immediately.
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Together with your colleagues, you form a close-knit support and security team that guarantees quality and continuity.
In addition, you will familiarise yourself with Secutec’s security policy and be prepared to follow it closely and take the necessary actions. These actions include attending training sessions, campaigns and other security-related courses.
