Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!
Sirva is an equal opportunities employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status genetic information or any other consideration made unlawful by applicable local legislation. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is Sirva’s policy to comply with all applicable country and local legislation. Sirva continually reviews all local and country legislation applicable to our recruiting practices. For more information, please send an email to
[email protected]
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at
[email protected] and let us know the nature of your request and your contact information.
MANAGER, SERVICE DELIVERY
We are seeking an experienced and people-focused Manager, Service Delivery to lead and deliver high-quality, end-to-end relocation and moving services for our clients and their assignees. This role combines operational leadership, client engagement, and service execution, ensuring a seamless experience across all stages of the relocation journey.
As both a team leader and operational owner, you will drive service excellence, continuous improvement, and consistent delivery against client expectations, KPIs, and business objectives, while building strong internal and external partnerships in a fast-paced, global environment.
Key Responsibilities:
Team Leadership & Performance Management
- Lead, coach, and develop a team of Customer Experience Consultants / Move Managers
- Manage hiring, onboarding, performance reviews, and career development
- Drive accountability for service quality, KPI achievement, and customer satisfaction
- Balance workloads and collaborate with peers to optimize resource utilization
Client & Customer Experience
- Build strong relationships with clients, assignees, and internal stakeholders
- Participate in client meetings, reviews, and operational discussions
- Act as a key escalation point for complex customer or transferee issues
- Maintain and improve service quality scores and customer satisfaction
End-to-End Service Delivery & Operations
- Oversee relocation and moving services delivery, including:
- Household goods shipment coordination (air, ocean, road)
- Vendor and supply chain management (agents, carriers, brokers)
- Logistics planning, routing, and execution
- Ensure adherence to workflows, policies, and client-specific requirements
- Monitor performance and proactively resolve operational issues
Cross-Functional Coordination
- Partner with billing, claims, finance, and account management teams to support accurate billing, revenue recognition, and issue resolution
- Collaborate with finance and collections on receivables and disputes
- Coordinate with global teams and external vendors for consistent delivery
Process Improvement & Project Delivery
- Identify and implement continuous improvement initiatives
- Lead or support projects related to client programs and operations
- Standardize best practices across teams and service centers
- Leverage systems and data to drive efficiency and performance
Administration, Compliance & Data Management
- Ensure accurate documentation of service activities and financial data
- Maintain compliance with company policies and regulatory requirements
- Oversee shipment documentation, billing inputs, and claims processes
- Ensure data integrity and reporting accuracy
Required Qualifications & Skills:
- Experience in relocation, global mobility, logistics, or supply chain operations
- Demonstrated people leadership or supervisory experience
- Strong customer service and client relationship management skills
- Excellent problem-solving and conflict resolution capabilities
- Strong organizational skills with the ability to manage multiple priorities
- Solid understanding of logistics and relocation processes
- Financial awareness (revenue, cost, billing, margin)
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, global environment
- Proficiency with business systems and MS Office tools
Education
- Bachelor’s degree preferred
- Industry certifications (e.g., GMS) advantageous
Why work for Sirva?
- Work in a high-impact, client-centric role
- Be part of a supportive, high-performing sales team
- Opportunity to drive real business growth and personal earnings
- Develop your career in a structured, professional sales environment
Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
As part of any recruitment process, the SIRVA Relocation Ltd (and any of its subsidiaries) collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
What information does the organisation collect?
The organisation collects a range of information about you. This includes;
- Your name, address and contact details, including email address and telephone number;
- Details of your qualifications, skills, experience and employment history;
- Information about your current level of remuneration, including benefit entitlements;
- Whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
- Information about your entitlement to work in the applied for location; and
- Equal opportunities monitoring information, including information about your ethnic origin, marital status, health, and religion or belief.
The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment.
The organisation will also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers and information from criminal records checks. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.
Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).
Why does the organisation process personal data?
The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.
In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work before employment starts.
The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.
Where the organisation relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of job applicants, employees or workers and has concluded that they are not.
The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.
Where the organisation processes other special categories of data, such as information about ethnic origin, health, religion or belief, age, gender or marital status, this is done for the purposes of equal opportunities monitoring with the explicit consent of job applicants, which can be withdrawn at any time by contacting a member of our recruiting team.
If your application is unsuccessful, the organisation will keep your personal data on file in case there are future employment opportunities for which you may be suited. The organisation will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.
Who has access to data?
Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.
The organisation will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks.
How does the organisation protect data?
The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.
For how long does the organisation keep data?
If your application for employment is unsuccessful, the organisation will hold your data on file for six months after the end of the relevant recruitment process.
If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.
Your rights
As a data subject, you have a number of rights. You can:
- Access and obtain a copy of your data on request;
- Require the organisation to change incorrect or incomplete data
- Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
- Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
- Ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organisations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
