Location: Avenue du Bourget 3, Evere, Brussels
Are you passionate about creating impactful, customer-focused communication that drives engagement and conversion?
As a Communication Expert, you will support the campaign manager in developing and executing 121 customer communication initiatives, with a strong focus on direct marketing, CRM, email campaigns, and SEO content.
This role is ideal for a creative and structured communicator who can translate business objectives into clear, compelling, and performance-driven content. You will work across multiple touchpoints and collaborate closely with internal teams and external partners to deliver relevant, high-quality customer communications.
Your Responsibilities
- Support the Lead Campaign Manager in the development, planning, implementation, and evaluation of 121 customer communication actions from briefing to delivery.
- Translate business and campaign briefings into clear communication objectives, messaging, and content deliverables.
- Write copy for direct marketing campaigns (promotional and transactional messages) and design follow up, including:
- Emailings
- Direct mailing
- SMS
- CRM journeys
- Develop SEO-oriented content for digital channels, ensuring relevance, readability, and performance.
- Collaborate with internal stakeholders to define the right tone of voice, messaging, and content structure per audience and channel.
- Manage agencies and freelancers when needed to produce content and campaign deliverables.
- Ensure consistency with brand guidelines, tone of voice, and customer communication standards.
- Monitor campaign and content performance, making recommendations for optimization based on results and insights.
- Ensure smooth coordination between internal teams such as media, digital, CRM, corporate, and business units.
- Contribute to the continuous improvement of communication workflows, tools, and content processes.
You will make the difference in a highly innovative environment.
You will develop your full potential by working with passionate colleagues and through continuous learning and training.
In addition, you can count on a competitive and versatile compensation package, including:
- Market-competitive salary
- Homeworking and Net allowance
- Performance bonus
- Meal vouchers
- Attractive benefits package
