Bedrijf
Sioen Industries (www.sioen.com) with headquarters in Ardooie, is a Belgian family owned, diversified company with net sales of €510 million in 2020 and +4.500 employees. Sioen is a world market leader in coated technical textiles and technical apparel, protecting people and their belongings. The Coating division has an extensive portfolio of products and activities, and develops, produces and distributes yarns, fabrics and coated technical textiles in key markets like transport, industry, civil engineering & construction.
Functiebeschrijving
As a Back Office Responsible, you will be fully responsible for managing your own customer portfolio from A to Z. You will be the main point of contact for your clients, providing product and delivery information, as well as offering support and advice.
- You will process incoming customer inquiries and orders and coordinate deliveries with both customers and the transport department.
- You will get to know your customers well, allowing you to anticipate their needs and proactively support them in managing their order book.
- You will work closely with the Sales Managers and maintain regular communication with our warehouse, supply chain, and production planning teams to ensure the best possible customer experience.
- You will coordinate stock lot sales and ensure accurate administration and follow-up.
- You will support transport activities by arranging transport orders, monitoring performance, and preparing transport analyses and reports.
- You will calculate and maintain customer rebates and sales commissions, ensuring accuracy and timely reporting.
- You will act as a backup for customs-related documentation and export requirements.
- You will work closely with your teammates as a well-oiled machine. While you are primarily responsible for your own customer portfolio, you will also act as a backup for your colleagues when needed.
Profiel
- You have a higher education degree in a relevant field and preferably some practical experience in customer service.
- You are proficient in English, French and/or German, given our international presence. Additional languages are a plus.
- You have strong communication skills and enjoy finding the right solutions for customers.
- You have knowledge of transport coordination, customs procedures, and commercial administration (rebates and commissions), which is considered an asset.
- You thrive in dynamic and fast-paced environments, remaining flexible and composed under pressure.
- You enjoy working in a proactive, dynamic, and positive team and contribute to a pleasant and collaborative atmosphere.
- You have a structured approach, strong analytical skills, and the ability to work independently while taking initiative.
- You are proficient in Microsoft Office, and experience with SAP is a strong advantage.
Wij bieden
- A traffic-free workplace in Ardooie.
- A full-time position in a financially stable, growing family business with international reach.
- An attractive salary package with fringe benefits such as meal vouchers, a 13th-month bonus, group insurance, the option for hospitalization insurance, bike leasing, and flexible compensation…
- Work in an innovative company that continuously invests in new products, facilities, and - most importantly - its people!
- Flexible working hours to ensure a good work-life balance, freely scheduled leave, and the possibility to work from home after thorough on-the-job training.
- Continuous development and growth opportunities through both internal and external training.
- Room for personal initiative.
- Fun company events.
- Last but not least: fantastic, passioenate colleagues who give their all every day!
Contact
Sioen Industries
Fabriekstraat 23
8850 Ardooie - Belgium
051 740 927
[email protected]
