Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Summary:**
We are seeking a highly motivated and analytical Logistics Quality Improvement specialist to drive continuous improvement initiatives across JINGDONG LOGISTICS (BELGIUM) operations. This role focuses on optimizing processes, enhancing service quality, and reducing operational inefficiencies within our logistics network.
Job Responsibilities:**
- Identify, analyze, and prioritize areas for quality improvement within warehousing, transportation, and delivery processes using data-driven methodologies.
- Develop and implement quality control procedures, standards, and metrics to ensure adherence to company and industry best practices.
- Lead root cause analysis of quality issues, service failures, and operational bottlenecks, developing and executing corrective and preventive action plans.
- Collaborate with cross-functional teams, including operations, IT, and customer service, to design and implement process improvements and system enhancements.
- Conduct regular audits and inspections to assess compliance with quality standards and identify potential areas for improvement.
- Develop and deliver training programs to staff on quality procedures, tools, and best practices.
- Monitor and report on key quality performance indicators (KPIs), identifying trends and recommending strategic adjustments.
- Stay abreast of industry best practices, new technologies, and regulatory requirements related to logistics quality management.
- Participate in the development and deployment of new logistics services and products, ensuring quality considerations are integrated from inception.
Job Qualifications:**
- Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
- Minimum of 3-5 years of experience in logistics quality assurance, process improvement, or a similar role within a fast-paced logistics or supply chain environment.
- Proven track record of successfully implementing quality improvement methodologies (e.g., Lean, Six Sigma, Kaizen). Certification in one or more of these methodologies is highly desirable.
- Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI) and the ability to translate data into actionable insights.
- Excellent problem-solving skills and a proactive approach to identifying and resolving issues.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
- Proficiency in English; knowledge of Dutch or French is a plus.
- Ability to work independently and as part of a team, managing multiple projects simultaneously.
- Familiarity with warehouse management systems (WMS) and transportation management systems (TMS) is advantageous.
- Results-oriented with a strong commitment to continuous improvement and customer satisfaction.Chin
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
