As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS
At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.
Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible. In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure-sustainable solutions and more modern living depend on Chemours chemistry.
Chemours is seeking a Customer Excellence Representative to join our growing team. This position will be available at the Antwerpen location in Ketenislaan, Beveren, Belgium .
The responsibilities of the position include, but are not limited to, the following:
Acts as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business.
Pro-actively interacts with customers for notification of late orders due to product availability and transportation issues, and actively looks for resolution in case of issues.
Develops and maintains in-depth knowledge of assigned customer portfolio: knowledge of roles and responsibilities of the customer and knowledge of internal relationships/decision makers, understanding the business model.
Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met.
Receives and processes all types of customer orders including complex and/or export orders from beginning to end, according to existing guidelines and procedures.
Is responsible for inquiry & order handling process from beginning to end.
Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation.
Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis.
Performs quality control checks and takes subsequent corrective actions
Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
Is able to provide backup coverage for other CERs for standard transactions.
The following is required for this role:
Bachelor's degree or at least 3 years of relevant work experience
1-3 years of relevant work experience
Very good in Microsoft Office
Effective communication skills (verbal and written) to interact with all levels of the organization and customers
Problem-solver
Strong at planning and organizing
Highly focused on customer satisfaction
Very accurate worker
The following is preferred for this role:
Benefits:
Competitive Compensation
Comprehensive Benefits Packages
Employee Stock Purchase Program
Tuition Reimbursement
Commuter Benefits
Learning and Development Opportunities
Strong Inclusion and Diversity Initiatives
Company-paid Volunteer Day
We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture. Our goal is to empower employees to be their best selves, at Chemours and in life.
Learn more about Chemours and our culture by visiting Chemours.com/careers.
Chemours is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, gender, disability, national or ethnic origin, ancestry, marital status, family status, sexual orientation, gender identity or expression, or veteran status. Jurisdictions may have additional grounds for non-discrimination, and we comply with all applicable laws.
Candidates must be able to perform all duties listed with or without accommodation
Don’t meet every single requirement? At Chemours we are dedicated to building a diverse, inclusive, and authentic workplace for our employees. So if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.
In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.
Pay Range (in local currency):
€49,680.00 - €77,625.00
Chemours Level:
21
Annual Bonus Target:
4%
The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.
At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."
