Landmark Global, part of Bnode, is a leading international e-commerce logistics provider, connecting businesses and consumers across Europe, North America and Asia.
In France, Landmark Global brings together IMX France, Happy-Post and ColisExpat, offering innovative international parcel delivery solutions through an extensive network of last-mile partners and postal operators.
As our business continues to grow and evolve, we are strengthening our operational organisation to support future growth, deliver outstanding customer service and build high-performing teams.
Reporting to the Operations Director, you are fully accountable for the overall performance of the Colis / CXP site.
You lead the site with full ownership of its operational, financial and people performance, ensuring business objectives are achieved in terms of service, quality, productivity, safety, compliance and profitability.
As a key member of the Operations Leadership Team, you develop your teams, drive operational excellence and lead transformation initiatives that support the continued growth of Landmark Global France. During the absence of the Operations Director, you act as their deputy, ensuring business continuity and leadership across the site.
What will you do?
Lead the site's performance
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Take full ownership of the site's operational, financial and organisational performance.
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Deliver KPIs covering productivity, service quality, customer satisfaction, safety and cost.
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Ensure efficient resource planning and smooth day-to-day operations.
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Align operational activities with Group standards and strategic objectives.
Manage financial performance
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Own the site's operational budget and cost performance.
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Monitor labour costs, temporary workforce and operational expenses.
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Optimise productivity while maintaining high service levels.
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Contribute to forecasting, budgeting and resource planning.
Lead and develop people
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Manage, coach and develop frontline managers and their teams.
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Drive workforce planning, recruitment and succession planning.
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Conduct performance reviews and manage disciplinary matters when required.
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Foster a culture of accountability, collaboration, engagement and continuous learning.
Build strong customer relationships
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Act as the senior operational contact for customers within your scope.
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Partner with Commercial and Customer Service teams to anticipate customer needs.
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Ensure service commitments are consistently achieved.
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Resolve operational issues while maintaining an excellent customer experience.
Drive transformation and continuous improvement
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Lead operational transformation initiatives supporting the evolution of Landmark Global France.
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Promote Lean principles and a culture of continuous improvement.
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Challenge existing processes and implement sustainable operational improvements.
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Share best practices across teams and sites.
Support operational leadership
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Act as deputy to the Operations Director during periods of absence.
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Support strategic operational decisions and cross-site initiatives.
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Contribute to the ongoing development of Landmark Global France.
You are an experienced operational leader who enjoys taking ownership, developing people and delivering results.
You combine strong leadership with business acumen, financial awareness and a customer-focused mindset. You thrive in a fast-paced operational environment and know how to motivate teams while driving performance and change.
Ideally, you bring:
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Significant experience managing logistics, transport, parcel or supply chain operations.
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Proven experience leading operational teams in a performance-driven environment.
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Strong financial acumen, including budget management and resource planning.
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Experience managing KPIs, workforce planning, temporary labour and operational performance.
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Excellent leadership, communication and stakeholder management skills.
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Experience driving transformation and continuous improvement initiatives (Lean is a strong advantage).
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Fluent French is essential. Professional English is a strong asset.
