Based in the vibrant city of Ghent, you will represent a world-renowned engineering brand, ensuring fleet operators across Europe receive premium support.
This position goes far beyond standard customer service. You will provide technical guidance and tailored problem-solving strategies for commercial fleet managers and repair centers throughout Europe.
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Hybrid Flexibility: Maintain an excellent work-life balance with a schedule consisting of four days in our state-of-the-art Ghent office and one day working remotely.
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High-Caliber Communication: Manage critical inbound inquiries via phone and digital channels, upholding the brand's core values of safety and dependability.
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Analytical Problem Solving: Investigate intricate service dilemmas to deliver effective, timely resolutions for our commercial partners.
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Cross-Functional Collaboration: Partner with Sales, Logistics, and Engineering departments to ensure operational alignment and data accuracy.
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Comprehensive Training: Benefit from fully funded professional onboarding. A technical or mechanical background is not required—we provide all the training necessary to transform you into an industry expert.
We are hunting for dynamic professionals who thrive in fast-paced, multicultural environments.
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Language Proficiency: Complete fluency (native or near-native mastery) in both Czech and German is essential.
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English Skills: A solid professional command of English (minimum B2 level) is required for internal documentation and corporate meetings.
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Composure: The ability to remain poised, professional, and courteous during high-pressure situations.
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Technical Aptitude: Comfort navigating multiple software platforms and digital tools simultaneously.
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Availability: Flexibility to work within a 24/7 rotating shift framework to ensure continuous support for our global clientele.
To reward your specialized linguistic and technical capabilities, we offer a highly competitive remuneration package:
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Competitive Salary: A top-tier base pay that ranks among the best in the sector.
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Comprehensive Insurance: Premium private medical and life insurance coverage for you and your dependents.
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Relocation Assistance: To ease your transition to Belgium, we provide a fully furnished apartment in Ghent completely free for your first month while you search for permanent housing.
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Professional Development: Structured advancement pathways into leadership positions or specialized technical tracks.
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Predictable Scheduling: Full-time shift schedules are organized well in advance, allowing you to easily plan and enjoy your personal time.
