With Donna we’re delivering an AI-native platform and we’re scaling fast; especially in the complex enterprise market.
We’re looking for a Delivery Lead who can take ownership of our entire delivery function and turn it into a scalable, predictable engine; while operating in real-world scale-up chaos.
Our implementation team (growing to become 5+) sits at the core of that growth. We’re now hiring to turn this team into a scalable, high-performing delivery engine.
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Own end-to-end delivery across all implementations
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Bring structure to projects, timelines, and reporting
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Own resource planning & capacity management
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Lead and coach a growing team of AI implementation consultants (based in Ghent and NYC)
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Step in on highest-priority enterprise accounts (pre-sales go-live)
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Build the systems and processes to scale delivery reliably
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Based in Belgium, able to join the Ghent office 3+ days per week.
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5+ years in Professional Services / Delivery / Implementation
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Experience leading a services team in a scaling SaaS/tech company
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Strong in project/program management for complex implementations in enterprise environments
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Comfortable with ambiguity, pressure, and fast growth
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Able to manage expectations of sales and manage enterprise stakeholders
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Bonus: experience in Sales Enablement Tech or AI Implementations
