Ravago is a leading international group active in the recycling, distribution, and compounding of plastics, rubber, and chemicals. Founded in Belgium, Ravago has grown into a global organization with more than 10,000 employees worldwide.
Despite its international scale, Ravago remains a true family-owned business, characterized by a long-term vision, entrepreneurial mindset, and a strong focus on continuous improvement and people development.
Purpose of the role:
As a Junior SAP Support Engineer, you will contribute to the smooth operation of our SAP environment by delivering responsive and high quality support.
You will join a team of five colleagues and take responsibility for resolving incidents, processing service requests, and implementing small system changes.
A key part of the role is maintaining accurate documentation to ensure operational continuity and consistent service quality.
We are looking for someone who:
- Is well organized and able to analyse a problem in a short timeframe
- Possesses strong troubleshooting skills with the ability to distinguish between functional and technical issues.
- Is motivated to help people facing IT challenges
- Communicates clearly with business users, SAP consultants and technical IT specialists.
- Shows an eagerness to dive into SAP modules (e.g., SD, MM, FI, WM) and gradually build functional knowledge.
- Feels comfortable working with remote teams and collaborating across different time zones.
- Understands the impact of IT on business
- Loves to work in a team
- Is fluent in English, fluency in the local language is a strong advantage
- Holds an HBO Bachelor or WO Bachelor/Master
- Has no prior SAP experience? No problem, an eagerness to learn is what we value most.
You will operate within the IT department and support employees across the entire organization.
- Provide support on the SAP S/4 HANA system.
- Monitor SAP system performance and proactively identify potential issues before they impact users.
- Perform initial analysis of interface errors and coordinate with integration teams when needed.
- Execute basic configuration changes under guidance from senior consultants.
- Collaborate with functional and technical teams to test small enhancements or fixes.
- Ensure proper routing and follow-up of tickets requiring escalation to external vendors or internal expert teams.
- Ensure continuous service delivery aligned with agreed service levels.
- Track and document known issues, workarounds, and solutions for internal knowledge base use.
- Maintain and update documentation to ensure a stable environment.
- Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as possible.
- Develop and update FAQ and knowledge base documentation.
- Stay well informed about new developments.
- Utilize ServiceNow as the ITSM platform.
Key contacts
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Contact with every employee @ Ravago
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Reports to: Application Service Delivery (FinApps) Lead
What we offer:
- Full-time position with a competitive salary and additional benefits;
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Workplace located in Arendonk, with the possibility of working from home several days per week;
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The opportunity to work in an international team;
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Internal training program and opportunities for further development.
