20 meilleures offres (Réceptionniste) (à pourvoir)

Réceptionniste tournant (M/X/W)
The Dominican —Bruxelles
- À partir de 2 853,95 € par mois
- Temps plein
- Bilingue
- Hôtel
- En présentiel
- Remboursement des frais de voyage
- Formation continue
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Réceptionniste tournant (M/X/W)

The Dominican
Bruxelles

Postuler rapidement

Détails de l'emploi

CDI | Intérim | Temps plein | CDD
À partir de 2 853,95 € par mois

Avantages

Remboursement des frais de voyage
Formation continue
Éco-chèques
Assurance hospitalisation
Uniformes fournis
Événements d'entreprise
Aide au développement professionnel

Qualifications

Bilingue

Description complète du poste

Fonction: Receptioniste Tournant

Département : Front Office

Responsible direct: Front Office Manager

Contract: Full time

Organization: Report to the Front Office Manager

Objectives and tasks:

· Guest Relations:

Establish and maintain permanent contact with guests, providing comprehensive information in foreign languages on various topics such as general tourist information, public transport, restaurants, theaters, etc.
Assist with wake-up calls, cab bookings, theater tickets, and promote and sell hotel services.

· Communication:

Transmit messages and mail accurately.
Handle and process complaints, or delegate to the appropriate manager or department.

· Guest Assistance:

Assist guests with luggage upon arrival and escort them to their rooms.
Perform daily front desk duties and supervise general operations, either independently or as part of a team.

· Guest Check-In:

Prepare for the arrival of both individual guests and groups.
Register guests, both Belgian and international, using the arrival list, hand over room keys, and provide necessary information to enhance their stay.
Manage room sales based on the reservation system and address overbooking issues (e.g., send-offs, cancellations) as per guidelines.
Note specific guest requests and inform relevant department heads.

· Financial Transactions:

Close accounts and manage cash, credit card, and invoice payments.
Record payments using the automated cash register system and bill for services ordered outside the hotel by guests.
Verify cash and credit card receipts and count the cash register at the end of each shift.

· Telephone Operations:

Operate the telephone system, answer, and transfer incoming calls (external and internal).
Greet, inform, and direct visitors to hotel guests or staff members.

· Event Awareness:

Stay informed about events in the city and surrounding areas of interest to our clientele.
Ensure all front desk staff are aware of these events and maintain an adequate supply of tourist brochures.

· Reservation Management:

Encode individual and group reservations, verify system-entered reservations, and use procedures to maximize profit.
Handle reservation changes and cancellations, and confirm reservations via email, fax, etc.

· Operational Procedures:

Follow procedures for lost and found items, package handling (sending and receiving), and credits.
Maintain general order and security within the property through regular patrols, checking for anomalies, and ensuring windows and doors are secure.
Respond appropriately to encountered problems and inform relevant departments according to established procedures.
Accompany guests in emergencies and be familiar with fire and safety evacuation procedures.

· Work Environment Maintenance:

Ensure the front and back office are clean and tidy, and all equipment is in perfect working order; contact technical or housekeeping for repairs if necessary.
Understand and operate front office equipment, taking action in case of errors or technical faults.

· Work Schedule and Compliance:

Create your work schedule with the assistance of the receptionist or assistant.
Ensure adherence to the company's philosophy and procedures.

· Miscellaneous Duties:

Write and send emails via PC, send faxes, packages, and make photocopies.
Perform any task ordered by the receptionist or requested by a supervisor.

Qualifications & requirements

Diplomatic
Analytical
Structured
Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must)

· Having perfect writing and speaking skills

Having an eye for detail
Flexibilty to work per shift (AM , PM & night)

We are

The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotel™ in Belgium. The Dominican distinguishes itself by offering a unique product and indulgent hospitality.

The hotel offers 150 rooms, 3 Meeting Salons, Gym with sauna and Hamam, Courtyard, Lounge Bar and bustling Grand Lounge.

What we offer:

Compensation and Benefits:

Competitive Salary: Based on industry standards and experience.
Regular Shifts: Consistent and predictable work schedule.
Public Transport Reimbursement: Full reimbursement of public transportation costs.
Exclusive Perks: One free night per year and staff discounts at Carlton Group hotels, including Design Hotels worldwide.
Nutritious Meals: Access to fantastic and healthy meals during shifts.
Uniform: Provided by the company.
hospitalization insurance
Sports membership: through an internal app that works with several gyms in Brussels

Additional Opportunities:

Cultural Experience: Immerse yourself in The Dominican experience.
International Exposure: Work for a globally recognized company.
Team Environment: Join a supportive team of 49 amazing colleagues.
Career Development: Opportunities for professional growth and advancement
Company Culture: Be part of a dynamic and expanding corporate culture

Job Types: Full-time, Permanent contract, Fixed term contract

Pay: From €2.853,95 per month

Benefits:

Company events
Continuing education credits
Eco vouchers
Professional development assistance
Travel reimbursement
Uniform provided

Experience:

hotel reception : 1 year (Required)

Work Location: In person

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