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Customer Service Manager

Belysse
Tielt

Soumettre votre candidature

Détails de l'emploi

Avantages

Voiture de société
Chèques repas

Qualifications

SAP
Systèmes PGI
IT
Néerlandais

Description complète du poste

At Belysse, we make an impact.

We are a team of experts with a strong reputation in soft flooring. We create, develop, and manufacture sustainable floor coverings for premium commercial and residential applications. Our three top brands – ITC, Modulyss, and Bentley – are internationally recognized for their quality and innovation.

With over 1,100 colleagues operating from our headquarters in Waregem and production sites in Tielt, Zele, and Los Angeles, we build the future of interiors together every day.
We are the people from Belysse.

Your Role as Customer Service Manager

As Customer Service Manager, you translate our strategic business goals into concrete actions within the Customer Service department. You lead, coach, and inspire your team, focusing on performance and collaboration. You ensure continuous improvement of processes, systems, and customer experience, contributing to our growth and customer satisfaction.

What We Offer You

A flexible work schedule with sliding hours and the possibility to work from home
A traffic-free work location in Tielt
35 vacation days to plan freely
Meal vouchers
A company car with charging card
Room for growth through personal development plans and internal career opportunities
An open and warm company culture with collaboration at its core

Your Responsibilities

You set clear and measurable goals for your Customer Service Team Leads and actively monitor their results through regular team meetings
You report commercial and operational results to the Service Director
You monitor the evolution of the order book, create forecasts, and report accordingly
You maintain oversight and accurately prioritize tasks, even during sudden changes or high workload
You lead change management within the department and guide your team through transitions with clear communication and support
You work closely with internal stakeholders (such as sales, logistics, and supply chain) to align objectives and serve customers optimally. You represent the customer service perspective in internal decisions and projects
As a process owner in SAP, you optimize systems, tools, and processes
You foster a positive team culture centered around customer focus, collaboration, and ownership

What You Bring

A strong commercial mindset and the ability to use it to benefit both the team and the customer
You are a true people manager with an eye for process optimization
Experience with ERP systems; knowledge of SAP is a plus
Strong communication skills in Dutch and English; additional languages are a bonus
You combine leadership and coaching with a solution-oriented mindset and are adaptable to change
You connect the objectives of different departments and always keep the customer perspective in mind

Ready to make a difference at Belysse?

Apply today, and we’ll be in touch soon!

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customer service manager emplois - waregem, vlg

Customer Service Manager

Team Leader Customer Service

After Sales Coordinator

Teamlead Customer Service

More jobs to discover

Je souhaite recevoir la dernière alerte Emploi pour les postes de ce type : customer service manager (waregem, vlg)

Afficher des offres d'emploi dans d'autres lieux

At Belysse, we make an impact.

Your Role as Customer Service Manager

What We Offer You

Your Responsibilities

What You Bring

Ready to make a difference at Belysse?

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